Month: November 2019
Adding AI to your IT help desk could make you more productive
Imagine it’s 10:00 pm and somehow you have managed to run over your laptop. Typically, that would mean a night of anxiety, waiting until the morning to contact your IT pro to start the process of replacing it. Now imagine...
Hybrid cloud computing opportunity starts to manifest for MSPs
Most IT organizations want to embrace hybrid cloud computing, but most are far away from achieving that goal. In fact, a survey of 2,650 IT professionals conducted by the research firm Vanson Bourne, on behalf of Nutanix, suggests a large...
Ask an MSP Expert: Is live chat right for your MSP?
Q: Our customers always applaud us for our quick, timely responses. Lately, we have been contemplating live chat to further accelerate our responses. After hearing various opinions from other MSPs, we are undecided on whether this is the best move...
Why cold calling could accelerate your MSP growth
Cold calling is a must because it generates a steady stream of new business. But many of the MSPs we talk to resist it. Instead, they rely on referrals to bring in prospects who already know and trust the brand....
Tech Time Warp: Alice and Bob, a couple with secrets
In general, a successful relationship is built on open communication, but in the case of famous technology couple Alice and Bob, secrets are a must.
As cloud spending increases, relationships become complicated
A forecast published this week by Gartner suggests that the spending on various cloud services will continue to accelerate through 2020. However, the Gartner report also predicts that 60 percent of organizations will be employing managed services provided by cloud...
Growing confidence and emerging gaps in cloud security
For modern organizations, digital transformation is increasingly the only game in town. CIOs are turning to multiple cloud providers in droves for new app-based models, driving enhanced business agility to meet ever-changing market demands. Yet security remains a constant challenge....
Cybersecurity defense: Racquetball, rest, and service
I frequently talk to MSP owners or their technicians and often find them harried and stretched for time. While those descriptors could apply to scores of professions, the stakes of feeling frazzled are high for MSPs. The world of cybersecurity...
Optimizing cloud experiences could be the next big opportunity
Most organizations at this point have migrated some portion of their IT environment to a cloud computing environment. However, a report published today by Unisys shows that not all those organizations know what to do once that migration is completed....
It can pay to watch cloud pricing plan changes
As the party responsible for managing your client’s IT infrastructure, it’s up to you as the MSP to keep up with what’s going on in the field. As your clients move deeper into the cloud, you want to make sure...
