Month: November 2019

Winterizing your IT

Winterizing your IT

From a cybersecurity standpoint, cold and snow don’t make the top 10 list of concerns. Unless snowflakes and sleet pellets become WiFi-connected, winter weather poses little threat. Still, the onset of winter requires some basic preparation for MSPs. Just like...

/ November 20, 2019
Adding AI to your IT help desk could make you more productive

Adding AI to your IT help desk could make you more productive

Imagine it’s 10:00 pm and somehow you have managed to run over your laptop. Typically, that would mean a night of anxiety, waiting until the morning to contact your IT pro to start the process of replacing it. Now imagine...

/ November 19, 2019
Hybrid cloud computing opportunity starts to manifest for MSPs

Hybrid cloud computing opportunity starts to manifest for MSPs

Most IT organizations want to embrace hybrid cloud computing, but most are far away from achieving that goal. In fact, a survey of 2,650 IT professionals conducted by the research firm Vanson Bourne, on behalf of Nutanix, suggests a large...

/ November 19, 2019
Ask an MSP Expert: Is live chat right for your MSP?

Ask an MSP Expert: Is live chat right for your MSP?

Q: Our customers always applaud us for our quick, timely responses. Lately, we have been contemplating live chat to further accelerate our responses. After hearing various opinions from other MSPs, we are undecided on whether this is the best move...

/ November 18, 2019
Why cold calling could accelerate your MSP growth

Why cold calling could accelerate your MSP growth

Cold calling is a must because it generates a steady stream of new business. But many of the MSPs we talk to resist it. Instead, they rely on referrals to bring in prospects who already know and trust the brand....

/ November 18, 2019
Tech Time Warp: Alice and Bob, a couple with secrets

Tech Time Warp: Alice and Bob, a couple with secrets

In general, a successful relationship is built on open communication, but in the case of famous technology couple Alice and Bob, secrets are a must.

/ November 15, 2019
As cloud spending increases, relationships become complicated

As cloud spending increases, relationships become complicated

A forecast published this week by Gartner suggests that the spending on various cloud services will continue to accelerate through 2020. However, the Gartner report also predicts that 60 percent of organizations will be employing managed services provided by cloud...

/ November 14, 2019
Growing confidence and emerging gaps in cloud security

Growing confidence and emerging gaps in cloud security

For modern organizations, digital transformation is increasingly the only game in town. CIOs are turning to multiple cloud providers in droves for new app-based models, driving enhanced business agility to meet ever-changing market demands. Yet security remains a constant challenge....

/ November 14, 2019
Cybersecurity defense: Racquetball, rest, and service

Cybersecurity defense: Racquetball, rest, and service

I frequently talk to MSP owners or their technicians and often find them harried and stretched for time. While those descriptors could apply to scores of professions, the stakes of feeling frazzled are high for MSPs. The world of cybersecurity...

/ November 13, 2019
Optimizing cloud experiences could be the next big opportunity

Optimizing cloud experiences could be the next big opportunity

Most organizations at this point have migrated some portion of their IT environment to a cloud computing environment. However, a report published today by Unisys shows that not all those organizations know what to do once that migration is completed....

/ November 12, 2019