Month: November 2019

It can pay to watch cloud pricing plan changes

It can pay to watch cloud pricing plan changes

As the party responsible for managing your client’s IT infrastructure, it’s up to you as the MSP to keep up with what’s going on in the field. As your clients move deeper into the cloud, you want to make sure...

/ November 11, 2019
The increased need for auditing

The increased need for auditing

The best and the worst thing about modern IT platforms is that they are flexible and change can happen extremely rapidly. So, why do the same capabilities create such diametrically opposite issues?

/ November 11, 2019
Tech Time Warp: Mozilla Foundation releases Firefox 1.0

Tech Time Warp: Mozilla Foundation releases Firefox 1.0

In 2004, you might have assumed Microsoft had won the browser wars for good. At the start of the year, 85 percent of web users relied on Internet Explorer.

/ November 8, 2019
Cloud storage tools have always been a boon to SMBs

Cloud storage tools have always been a boon to SMBs

If you’re old enough, chances are you remember a time in this century when moving files around was a challenge. If you had a file on your hard drive or shared drive at work and needed to carry it with...

/ November 7, 2019
Digital business transformation initiatives need MSPs with data management expertise

Digital business transformation initiatives need MSPs with data management expertise

A survey of 450 digital transformation leaders conducted by the market research firm Vanson Bourne, on behalf of Couchbase, a provider of a document database, finds that organizations will spend an average on $30 million on these types of project...

/ November 7, 2019
Another ‘-ish’ MSPs need to watch

Another ‘-ish’ MSPs need to watch

When it comes to MSPs, there is one set of letters that causes indigestion: ‘-ishing.’ Phishing is the biggest headache, of course. Successful phishing expeditions have led to many network breaches in businesses large and small. Recently on Smarter MSP,...

/ November 6, 2019
Here’s where to get started with cold email campaigns for MSPs

Here’s where to get started with cold email campaigns for MSPs

In a lot of my discussions with MSP business owners, I find that people are often receptive to the idea of conducting cold email outreach campaigns… they’re just usually not sure where to begin. We all know what a cold...

/ November 5, 2019
MSPs as my co-pilot: How managed services are evolving

MSPs as my co-pilot: How managed services are evolving

With the rate at which workloads have been moving public clouds, it may not come as a surprise to managed service providers (MSPs) that capital spending in hyperscale environments is increasing. A survey of 200 IT decision makers published by...

/ November 5, 2019
Partner Spotlight: How one MSP solved their email problems

Partner Spotlight: How one MSP solved their email problems

In 2010, Tom Burtzlaff founded CMIT of Columbia. Over the years, Burtzlaff and his team built up the business to more than 50 managed services clients with a 97 percent customer retention rate. Earlier this year, the company was sold...

/ November 5, 2019
Ask an MSP Expert: How do I create service level agreements as an MSP?

Ask an MSP Expert: How do I create service level agreements as an MSP?

Q: We recently transitioned to the managed services model, and want to make sure we’ve covered our bases when it comes to monthly contracts. Are there any best practices you can offer for creating a Service Level Agreement (SLA)? Service...

/ November 4, 2019 / 1 Comment