Carrie Richardson

All posts by Carrie Richardson

Carrie Lynn Richardson is a sales strategist, entrepreneur, and co-founder of Fox & Crow Group, where she helps managed service providers (MSPs) and technology companies build predictable, scalable revenue systems. With more than 20 years of experience in sales and marketing, she has built and exited multiple businesses and advised organizations across the IT channel. Richardson specializes in designing structured sales processes, aligning marketing and sales execution, and helping founder-led companies transition from referral-driven growth to disciplined, repeatable revenue operations.

Recruiting remote sales agents

Recruiting remote sales agents

Recruiting sales development agents is challenging to begin with. Nobody ever dreamed of becoming a telemarketer when they were a child. With unemployment in February 2020 at 4 percent, agent recruitment was bang-your-head-against-a-wall frustrating. With unemployment at 30 percent, people...

/ April 6, 2020
Managing a remote workforce

Managing a remote workforce

As the country moves in to lockdown in more states, there are more people than ever working remotely. There are enough posts online with helpful advice for those transitioning into remote workspaces for the first time. What about those of...

/ March 30, 2020 / 15 Comments
Quick(er) fixes for your outbound sales challenges

Quick(er) fixes for your outbound sales challenges

When I started consulting for MSPs, I assumed that most similar sized companies would have very similar problems when it came to lead generation. Fast forward a few years, and I can confirm. Most leaders who have had no sales...

/ January 22, 2020 / 1 Comment
Prospecting through the holidays

Prospecting through the holidays

Here at Managed Sales Pros, we don’t onboard new clients between Thanksgiving and New Year’s Day. While that may seem counterproductive, we know that we can’t get traction for brand new campaigns through the major out of office times when...

/ December 17, 2019
The high cost of being complacent

The high cost of being complacent

Growing your business requires work. There’s no shortcut to it. It’s inconvenient. It’s hard. It takes us out of our comfort zones. It requires sacrifice and compromise, and while we believe that we know this going in, I’m not sure...

/ July 29, 2019
Don’t believe that cold calling is harder during the summer

Don’t believe that cold calling is harder during the summer

In MSP sales, it’s well known that cold calling is much harder during the summer months, when vacations create scheduling conflicts everywhere. However, that should not stop your MSP from making this useful strategy as effective as it can be....

/ June 28, 2019
Buy or die – long term prospecting

Buy or die – long term prospecting

Recently, Managed Sales Pros has closed two new clients. What’s special about these engagements?  Nothing, except that we’ve been pursuing both clients for around four years. The value of those clients totaled about 42,000 in MRR. A decent win, that...

/ May 24, 2019 / 1 Comment
Overcoming human roadblocks in the MSP sales process

Overcoming human roadblocks in the MSP sales process

The problem with most defined and structured sales processes isn’t really a problem, it’s just a fact of life: people cannot be relied upon to behave in ways that are predictable or rational.

/ November 16, 2018
MSP sales and marketing; a little process goes a long way

MSP sales and marketing; a little process goes a long way

All too often, communication between sales and marketing fails — which can lead to missed opportunities. Then the debate begins, are the leads bad or is the rep unskilled? Maybe neither, maybe both. In either case, a defined process and...

/ September 24, 2018
outbound stack
Carrie Simpson: The Myth of the Outbound Stack

Carrie Simpson: The Myth of the Outbound Stack

Many companies are now spending thousands per sales rep per month on complicated technology sales prospecting “stacks.” That’s fine, if that’s where you want to invest your sales and marketing spend. But, at $1,000 per seat per month with my current...

/ July 23, 2018