Category: Better Business
The talent strategy behind the most profitable IT service providers
A global survey of IT services providers finds that the most profitable organizations tend to spend less on payroll by relying more heavily on junior staff to fulfill clearly defined roles. Conducted by Service Leadership, the survey also reveals that the...
Why information security matters more than ever
It’s all in the information. The first recorded patent was issued to Filippo Brunelleschi in Florence in 1421, covering his invention of a barge and crane used to transport marble. Shortly afterward in 1449, John of Utynam was issued a...
Survey shows channel partners are seeking more vendor support
A survey of 400 technology channel partners suggests that the level of support they expect from IT vendors is shifting in an era marked by rapid innovation and economic uncertainty. Rising expectations for vendor support Conducted by the Futurum Group,...
There’s an elephant in the room—and it drinks data
Many MSPs depend heavily on third‑party cloud providers. For organizations that see themselves aligned with the West, the preferred platforms are typically AWS, Azure, or Google Cloud. They often avoid Alibaba Cloud or Tencent Cloud because they fear data loss...
Survey: Kubernetes growth unlocks new MSP opportunities
A global survey of 628 IT professionals shows that internal IT teams are increasingly struggling to manage cloud‑native applications running on Kubernetes clusters—creating new opportunities for managed service providers (MSPs). Steady Kubernetes adoption puts pressure on IT teams Conducted by...
Report shows slower MSP contract growth heading into 2026
The latest report from the Information Services Group (ISG) finds that global demand for managed services slowed in the fourth quarter, marking the second consecutive quarter of year-over-year decline in the value of large contracts. Contract growth shows signs of...
3 must-know predictions shaping channel partner success in 2026
As the channel partner and managed services landscape rapidly evolves, staying ahead of industry trends is more crucial than ever. Navigating the challenges and opportunities of 2026 will require MSPs and channel partners to anticipate technological shifts, enhance their offerings,...
Report: Global managed services market to exceed $1 trillion by 2035
A new report from Market Research Future (MRFR) projects that the managed services market in North America will grow at a CAGR of 7.18 percent between 2025 and 2035, reaching $419.7 billion, up from $209.9 billion in 2025. Globally, the...
Keeping pace in 2026: MSP essentials for success
Welcome to 2026. Are you excited to leave 2025 behind and embrace new opportunities, or do you feel apprehensive as uncertainties loom on the horizon? One thing is certain: 2026 will be challenging. The rapid pace of change—especially in AI—means...
Tip Tuesday: How to perform a compliance gap analysis for your MSP clients
Compliance gap analysis is a strategic tool that reduces risk across your client’s environments. By identifying where actual practices fall short of regulatory or contractual standards, you get a clearer picture of their operational vulnerabilities. These gaps often point to...
