Category: Better Business
MSPs will need to revisit client contracts in the agentic AI era
An advisory from the law firm Mayer Brown suggests that as managed service providers (MSPs) add artificial intelligence (AI) agents to their workflows, they will, to one degree or another, need to revisit the terms and conditions of their existing...
Ask an MSP Expert: What should MSPs look for in a PAM platform?
Identity has become the new security perimeter. Cyberattacks increasingly target user credentials and privileged accounts. As a result, managed service providers (MSPs) need stronger identity security without sacrificing efficiency or scalability. But with so many options available, how do you...
Should MSPs make cybersecurity services mandatory?
In the wake of several high-profile cybersecurity breaches involving artificial intelligence (AI) agents, many managed services providers (MSPs) may need to rethink their approach to cybersecurity. Some, such as Managed IT Services Santa Clarita (MITSSC), are going even further. The...
How MSPs can turn cybersecurity into long-term customer growth
For MSPs, cybersecurity isn’t only about stopping threats. It’s about giving customers confidence that someone is watching their environment, responding quickly, and helping them prepare for what comes next. That’s the approach Aegisys Cloud Solutions has taken as it supports...
Why many MSPs aren’t seeing returns from AI
A survey of 153 decision-makers at managed service providers (MSPs) that manage Microsoft 365 and Azure cloud services found that 32 percent use AI internally. However, only 12 percent reported measurable productivity gains. The survey, conducted by market research firm...
The industries driving managed services growth are changing
A report from Information Services Group (ISG) suggests that managed services growth remains steady year over year, but demand is shifting across industry sectors. ISG tracks new managed services contracts worth more than $5 million that are awarded each quarter....
The need for human intervention in AI governance
Around the 1st century CE, the Roman poet Juvenal posed the relatively well-known question, “Quis custodiet ipsos custodes?” This literally translates to, “Who will guard the guards themselves?” At the time, it was aimed at those in power and the...
Cybersecurity Awareness Month is your most underrated growth opportunity
Every October, managed service providers (MSPs) fill inboxes with cybersecurity tips, awareness campaigns, and phishing reminders. Most customers appreciate the information, but few take meaningful action. The MSPs that get the most value from Cybersecurity Awareness Month take a different...
AI investments are raising the stakes for MSPs
The saying that two opposite things can both be true appears especially relevant for channel partners today. A survey of 400 decision-makers at IT solution providers in North America and Western Europe conducted by Futurum Group found that more than...
AI drives changes to MSP certification
A certification many managed service providers (MSPs) use to validate their IT service practices now covers AI-enabled services, privileged identities, and third-party providers. The latest version of the Unified Certification Standard for Cloud and Managed Service Providers from MSPAlliance also...
