Category: Better Business
MSPs caught in the tug-of-war over legacy systems
Each Labor Day, the cost of IT labor invariably becomes a topic of discussion. After all, even in the age of artificial intelligence (AI), the single biggest segment of any IT budget remains staffing. The cost incurred depends greatly on...
Data center drought: MSPs scramble for capacity
In the months and years ahead, many IT leaders will urgently turn to managed service providers (MSPs) to help them find IT infrastructure resources to run their workloads. An analysis of the data center colocation market was published by JLL,...
Churn isn’t just a number — it’s a warning sign MSPs can’t ignore
Let’s get straight to the point: what’s your rate of customer churn? Are you happy with it? Keep in mind that the cost of replacing every lost customer is much higher than just keeping them in the first place. When...
Tip Tuesday: Crafting a BCDR policy that actually works for hybrid environments
A business continuity and disaster recovery (BCDR) policy is essential for protecting client environments from disruptive events. Traditional BCDR plans explain how to recover critical functions and restore data, but they often stop short of addressing the full complexity of...
CIRCIA compliance: What MSPs need to know now
The full implementation of the Cyber Incident Reporting for Critical Infrastructure Act (CIRCIA) is rapidly approaching, bringing with it a new package of rules and regulations that managed service providers (MSPs) must follow, at least those serving critical infrastructure clients....
Survey reveals the real IT priorities for 2025: Cybersecurity and cloud take the lead
A survey of over 1300 IT leaders finds that, while organizations are increasing investment in artificial intelligence (AI), they remain more focused on traditional challenges such as cybersecurity and cloud computing. Conducted by Experis, a managed and professional services provider...
Trust starts with empathy: A better way to sell cybersecurity
A survey of 200 U.S. cybersecurity professionals suggests that about a third (33 percent) don’t trust third-party providers—not due to doubts about the providers’ expertise, but because of uncertainty about their own capabilities Conducted by Censuswide on behalf of CyXcel,...
Closing the cybersecurity gap: Can AI reduce the human risk factor?
If you’ve ever heard the expression ‘sometimes it’s best to get out of your own way,’ it might as well have been coined for cybersecurity. According to IBM, 95 percent of data breaches involve human error, while just 8 percent of...
Cloud liberation: What Microsoft’s deal with CISPE means for MSPs
Managed service providers (MSPs) in Europe are closely watching how a settlement between Microsoft and the Cloud Infrastructure Services Providers in Europe (CISPE) coalition will impact pricing and availability of cloud services. Under the agreement, cloud service providers (CSPs) that are...
Partner Spotlight: Innovative solutions for modern cyberthreats
With cyberthreats increasingly targeting clients in the architecture, engineering, and construction (AEC) sector, managed services provider (MSP) Advance2000 knew it needed a smarter, more robust way to protect them. Headquartered in Buffalo, NY, with additional offices in Canada and Romania, Advance2000...
