Category: Better Business
Tip Tuesday: Use Global MSP Day to set 5 powerful goals for the coming year
When you’re a managed service provider (MSP), it’s easy to get caught up in the day-to-day tasks. Soon, the broader picture gets pushed aside as your team remains stuck in day-to-day operations. As we head into the 9th Annual Global...
Survey shows MSPs with cloud optimization expertise are in need
A survey of 300 U.S. finance leaders at organizations with more than $50 million in revenue suggests companies are looking to fund artificial intelligence (AI) initiatives in part by optimizing cloud spending. Surging cloud costs A survey conducted by market...
MSPs will need to revisit pricing models in the age of AI
Managed service providers (MSPs) have, with mixed success, been trying to nudge more customers toward value-based pricing models that are designed to benefit both parties. Rather than billing by the hour or charging a flat rate, the goal is to...
Partner Spotlight: Shifting from reactive support to resilient security
STF Consulting is a New Jersey–based managed service provider (MSP) supporting clients in manufacturing, logistics, and professional services—industries where downtime and security gaps are not tolerated. Their mission is to deliver secure, proactive IT environments that reduce risk, meet strict...
Understanding ego states to build stronger buyer relationships
Back in the late 1950s, Eric Berne introduced a model that suggests each of us operates from three ego states: Parent, Adult, and Child (PAC). These ego states surface in different situations and are influenced by how others present their...
New billings for managed enterprise services increase despite challenges
Demand for managed services appears to be on the upswing once again, though signs are emerging that certain segments are coming under sustained pressure. A quarterly Information Services Group (ISG) Index tracking new bookings exceeding $5 million in value shows...
Partner Spotlight: Turning compliance pressure into business growth
As regulatory pressure intensifies across Europe, IT teams are facing a growing mandate to prove stronger cyber resilience—especially under frameworks like NIS2. For Belgian IT integrator Group K, these challenges have become an opportunity. By pairing deep security expertise with...
Tip Tuesday: Adding recurring employee qualification tracking to your services
The managed service provider (MSP) landscape is moving toward proactive compliance and employee qualification management. As MSPs, you should add recurring employee qualification tracking to your service offerings to increase revenue and improve your clients’ overall satisfaction. The value of...
Beyond recovery: The new resilience mindset
A global survey of 1,000 business and IT decision‑makers and senior developers shows that while organizations feel more resilient than they were a year ago, many still struggle with the cost of recovery and remediation when a real IT incident...
The talent strategy behind the most profitable IT service providers
A global survey of IT services providers finds that the most profitable organizations tend to spend less on payroll by relying more heavily on junior staff to fulfill clearly defined roles. Conducted by Service Leadership, the survey also reveals that the...
