Category: Better Business

Ask an MSP Expert: Caring about CARES

Ask an MSP Expert: Caring about CARES

Q: My MSP has several clients who are unable to pay because they now have customers who aren’t paying them. I’ve thought about applying for a loan through the CARES Act. Do you think this a good idea? Before we...

/ April 27, 2020
MSP increases efficiency and wins new business with RMM

MSP increases efficiency and wins new business with RMM

Located in Brisbane, Queensland, Vertu Technology provides IT Managed Services to businesses in Australia, New Zealand, and Indonesia. Founder and Principal, Alex Halim started Vertu Technology in the early 2000s, while working at another IT firm as a Technical Service...

/ April 23, 2020
How COVID-19 pandemic will change managed services utterly

How COVID-19 pandemic will change managed services utterly

The market research firm Information Services Group (ISG) is forecasting that global spending on managed services will decline 7 percent for the full 2020 year in the wake of the COVID-19 pandemic. Given the current pause in spending by most...

/ April 22, 2020
Building customer trust

Building customer trust

Trust is a tricky business. Creating it is a slow, delicate process, yet losing it takes only seconds, leaving customers with a sour taste and our sales margin worse for wear. Don’t take just my word for it. Last year,...

/ April 22, 2020
How long should my MSP contracts last?

How long should my MSP contracts last?

How long should you ask your managed services clients to commit to? This is a question that I’m frequently asked by IT Solution Providers and Managed Service Providers (MSPs) and my answer is always that “It depends!” The length of...

/ April 21, 2020 / 2 Comments
Maximizing manpower for business customers

Maximizing manpower for business customers

If you’ve spoken with one of your customers lately, you’ve likely heard common difficulties they are having when managing IT resources. In particular, security teams lacking in staff and necessary skills, yet expected to drive consistent results regardless. Over the...

/ April 16, 2020
MSPs must focus on modernizing business continuity plans

MSPs must focus on modernizing business continuity plans

By now it’s become apparent just how woefully inadequate the business continuity plans most organizations had in place, if they existed at all, were prior to the COVID-19 pandemic. Most organizations assume a level of disruption that would last, at...

/ April 15, 2020
MSP Day 2020: Going global virtually

MSP Day 2020: Going global virtually

Have you heard the good news? Barracuda MSP is joining forces with CompTIA to deliver a global MSP Day celebration for 2020. Two years ago, Barracuda, a leading provider of cloud-enabled security solutions, created the world’s first MSP Day —...

/ April 14, 2020
The importance of helping clients control SaaS costs

The importance of helping clients control SaaS costs

The COVID-19 crisis has forced most offices to close in observance of social distancing guidelines. Suddenly, millions of employees are working from home. Having access to cloud services to connect to one another and continue working has helped businesses keep...

/ April 9, 2020
Pandemic plans: How can I help my SMB customers prepare?

Pandemic plans: How can I help my SMB customers prepare?

During flu season, it’s only natural to prioritize health. We tend to eat better, exercise more, and make an extra effort to remember our daily vitamins. But when sickness hits on a global scale, it’s not enough to focus on...

/ April 2, 2020