Category: Better Business
Three habits that helped me become a better entrepreneur
While preparing for a recent podcast appearance, the host shared with me a question that they were going to ask, which, for a moment, took me aback: what is the one thing that has attracted me to devoting my professional...
Channel Chat: Launching a new MSP offering
This week of Cybersecurity Awareness Month is “Cybersecurity Career Awareness Week.” To coincide with this theme, SmarterMSP spoke with Jean Maurice Prosper, CEO at Nettobe Solutions Limited, as part of our Channel Chat series, where he shared his experience in...
Report surfaces major gains for MSPs serving enterprise customers
A report published this week by Information Services Group (ISG) shows the annual contract value (ACV) of managed services contracts valued at more than $5 million hit a record $8.4 billion for the third quarter, representing a 22 percent increase...
Ask an MSP Expert: How can I get the most value from my RMM?
The evolving cyberthreat landscape has come into full focus within the past few years, leaving MSPs to prioritize keeping their customers fully protected. For many MSPs, this means maximizing the value from their cybersecurity offering, specifically their remote monitoring and...
Survey finds MSPs “cautiously optimistic” as recurring revenues grow
Recurring revenues increased sharply for MSPs during Q2 of 2021, according to a new study released last month by Channel Futures. The second quarterly benchmark survey collected insights from 200 MSPs and MSSPs, in order to get a pulse on...
MSPs must focus where IT labor skills shortage is greatest
One of the business adages that remains tried and true in any era is that identifying a customer pain point and solving it for them is a sure-fire path to success. In the case of IT organizations, a survey of...
MSPs can help customers reduce data storage costs
Even though the cost of storing a terabyte of data has dropped dramatically over the last several years, the total volume of data being stored has resulted in a marked increase in the percentage of the IT budget being allocated...
MSPs must address their IT talent management
The single biggest gating factor when it comes to enabling managed service providers (MSPs) to expand their business is almost always the available technology expertise they can hire. MSPs are locked in a perennial war for IT talent not only...
Identifying an MSP’s most important KPIs
Key Performance Indicators (KPIs) are critical for managed services providers (MSPs) looking to leverage data-driven decisions to enhance their operations and offerings. They help a business accurately measure and track key metrics that then enable them to make more informed...
IT leaders start to move past COVID-19 era
As organizations of all sizes continue to wait and see how the next phase of the COVID-19 pandemic might evolve, a survey of 400 IT leaders at organizations with more than 500 employees suggests IT leaders, in terms of setting...