Category: Better Business
Ask an MSP Expert: Caring about CARES
Q: My MSP has several clients who are unable to pay because they now have customers who aren’t paying them. I’ve thought about applying for a loan through the CARES Act. Do you think this a good idea? Before we...
MSP increases efficiency and wins new business with RMM
Located in Brisbane, Queensland, Vertu Technology provides IT Managed Services to businesses in Australia, New Zealand, and Indonesia. Founder and Principal, Alex Halim started Vertu Technology in the early 2000s, while working at another IT firm as a Technical Service...
How COVID-19 pandemic will change managed services utterly
The market research firm Information Services Group (ISG) is forecasting that global spending on managed services will decline 7 percent for the full 2020 year in the wake of the COVID-19 pandemic. Given the current pause in spending by most...
Building customer trust
Trust is a tricky business. Creating it is a slow, delicate process, yet losing it takes only seconds, leaving customers with a sour taste and our sales margin worse for wear. Don’t take just my word for it. Last year,...
How long should my MSP contracts last?
How long should you ask your managed services clients to commit to? This is a question that I’m frequently asked by IT Solution Providers and Managed Service Providers (MSPs) and my answer is always that “It depends!” The length of...
Maximizing manpower for business customers
If you’ve spoken with one of your customers lately, you’ve likely heard common difficulties they are having when managing IT resources. In particular, security teams lacking in staff and necessary skills, yet expected to drive consistent results regardless. Over the...
MSPs must focus on modernizing business continuity plans
By now it’s become apparent just how woefully inadequate the business continuity plans most organizations had in place, if they existed at all, were prior to the COVID-19 pandemic. Most organizations assume a level of disruption that would last, at...
MSP Day 2020: Going global virtually
Have you heard the good news? Barracuda MSP is joining forces with CompTIA to deliver a global MSP Day celebration for 2020. Two years ago, Barracuda, a leading provider of cloud-enabled security solutions, created the world’s first MSP Day —...
The importance of helping clients control SaaS costs
The COVID-19 crisis has forced most offices to close in observance of social distancing guidelines. Suddenly, millions of employees are working from home. Having access to cloud services to connect to one another and continue working has helped businesses keep...
Pandemic plans: How can I help my SMB customers prepare?
During flu season, it’s only natural to prioritize health. We tend to eat better, exercise more, and make an extra effort to remember our daily vitamins. But when sickness hits on a global scale, it’s not enough to focus on...