Category: Better Business

Survey finds MSPs “cautiously optimistic” as recurring revenues grow

Survey finds MSPs “cautiously optimistic” as recurring revenues grow

Recurring revenues increased sharply for MSPs during Q2 of 2021, according to a new study released last month by Channel Futures. The second quarterly benchmark survey collected insights from 200 MSPs and MSSPs, in order to get a pulse on...

/ September 20, 2021
MSPs must focus where IT labor skills shortage is greatest

MSPs must focus where IT labor skills shortage is greatest

One of the business adages that remains tried and true in any era is that identifying a customer pain point and solving it for them is a sure-fire path to success. In the case of IT organizations, a survey of...

/ September 16, 2021
MSPs can help customers reduce data storage costs

MSPs can help customers reduce data storage costs

Even though the cost of storing a terabyte of data has dropped dramatically over the last several years, the total volume of data being stored has resulted in a marked increase in the percentage of the IT budget being allocated...

/ September 9, 2021 / 3 Comments
MSPs must address their IT talent management

MSPs must address their IT talent management

The single biggest gating factor when it comes to enabling managed service providers (MSPs) to expand their business is almost always the available technology expertise they can hire. MSPs are locked in a perennial war for IT talent not only...

/ August 26, 2021
Identifying an MSP’s most important KPIs

Identifying an MSP’s most important KPIs

Key Performance Indicators (KPIs) are critical for managed services providers (MSPs) looking to leverage data-driven decisions to enhance their operations and offerings. They help a business accurately measure and track key metrics that then enable them to make more informed...

/ August 24, 2021 / 1 Comment
IT leaders start to move past COVID-19 era

IT leaders start to move past COVID-19 era

As organizations of all sizes continue to wait and see how the next phase of the COVID-19 pandemic might evolve, a survey of 400 IT leaders at organizations with more than 500 employees suggests IT leaders, in terms of setting...

/ August 19, 2021
Five qualities needed to build a ‘World-Class MSP’

Five qualities needed to build a ‘World-Class MSP’

‘World-Class MSP’ is a title not many MSPs achieve — and there are a couple of reasons for this. First, being a World-Class MSP isn’t easy. You need to have dedication and discipline to deliver consistent results for your customers....

/ August 9, 2021 / 8 Comments
Partner Spotlight: MSP achieves GDPR compliance using Barracuda RMM

Partner Spotlight: MSP achieves GDPR compliance using Barracuda RMM

SOTEC GmbH, headquartered in Laudenbach, Germany, is one of the leading IT systems integrators and service providers in the Rhein Neckar metropolitan area in southwestern Germany. Serving small businesses and enterprises, the company provides consultancy, security, GDPR compliance, and infrastructure...

/ July 27, 2021
What MSPs need to know about the American Rescue Plan

What MSPs need to know about the American Rescue Plan

The United States government recently passed the American Rescue Plan Act of 2021, a stimulus package for American organizations and individuals that is specifically designed to facilitate the American recovery from the harsh economic impact of the COVID-19 pandemic. Each...

/ July 26, 2021
Next wave of COVID-19 fallout for MSPs starts to arrive

Next wave of COVID-19 fallout for MSPs starts to arrive

The COVID-19 pandemic is yet another classic example of an ill-wind that ultimately threw a lot of good in the general direction of managed service providers (MSPs). Naturally, the MSP community as a whole wishes it never happened, but like...

/ July 22, 2021 / 1 Comment