Category: Better Business
How can I demonstrate more value to managed service customers?
Q: My MSP has had trouble in maintaining customer satisfaction customers. What part of our partnership, beyond our traditional delivery of services, should we highlight to demonstrate our value to their SMB businesses? Many managed service providers (MSPs) are initially...
AWS Channel Chief sees evolving relationships with MSPs
If a three week online AWS re:Invent conference leaves managed service provider (MSPs) with any impression at all, it’s that the relationship with the world’s largest provider of cloud services is continually evolving. In the last week and half alone,...
IT spending shows signs of recovery going into 2021
CompTIA has published its annual report for the IT industry, which suggests that spending on IT is starting to return to historic levels. The CompTIA report, in fact, cites data from International Data Corp (IDC) projecting that global IT revenue...
Harnessing courage to spark innovation
The development of the iPhone is the perfect intersection of innovation, speed, and courage. Those three characteristics are important for MSPs too. They have the potential to propel MSPs from being good at what they do, to being great. Those...
Managed services becoming more essential for established telecoms
The rapid pace of development in the telecommunications industry means that established telecoms need to consistently provide end customers with the most up-to-date communications services and solutions. And to effectively and cost-efficiently to maximise return on investment and ensure that...
Survey uncovers data reliability opportunity for MSPs
Digital business transformation is all the rage these days in the wake of the COVID-19 pandemic, primarily because organizations realize it may still be months before they are able to engage physically with either end customers or suppliers. Projects that...
Managed compliance services put money in the MSP bank
A survey of 300 IT security professionals published this week by Telos Corp., a provider of IT services, finds organizations on average comply with 13 different IT security and/or privacy regulations and spend $3.5M annually on compliance activities. Over the...
Four first steps to hiring for your MSP business
Hiring is not the easiest task no matter what industry you work in. Add that to the fact that the MSP industry is full of people with a lot of technical expertise, but lacking some of the soft skills that...
Where do MSPs go next post-pandemic?
COVID-19 has had a massive impact around the globe. Businesses across the travel, tourism and hospitality sectors have been hit badly, while a few (such as those in the healthcare and government sectors) have for the most part come through...
Survey yields new insights regarding reliance on MSPs
A survey of more than 1,000 IT decision makers in North America and Europe published this week by Spiceworks Ziff-Davis forecasts managed services will account on average for 16 percent of the total IT budget in 2021, a single percentage...