Category: Better Business

Financial pitfalls: COVID-19’s domino effect

Financial pitfalls: COVID-19’s domino effect

By now, we’ve all heard the term “flatten the curve,” but you might be less familiar with COVID-19’s domino effect. The domino effect refers to COVID-19’s negative impact on multiple businesses, one after the next. For instance, when one business...

/ May 5, 2020 / 1 Comment
Q&A: An MSP’s perspective of the evolving managed services landscape

Q&A: An MSP’s perspective of the evolving managed services landscape

As Global MSP Day (held on May 21st) approaches, Smarter MSP is celebrating what it means to be a managed service provider in 2020 by sitting down with your MSP peers to get their feedback on the state of the...

/ April 30, 2020 / 10 Comments
Give your clients a smooth transition back to work

Give your clients a smooth transition back to work

Hopefully soon, many of us will be heading back to the office to resume what work was like pre-pandemic. While we all want to get back a sense of normalcy, for MSPs this time will be a little hectic. Just...

/ April 29, 2020
MSPs should prepare now for the ‘new normal’

MSPs should prepare now for the ‘new normal’

A survey of 305 finance leaders in the U.S. published this week by PwC offers some indication as to what degree working from home is about to become the new normal in the wake of the COVID-19 pandemic. Nearly half...

/ April 29, 2020
A look back at the evolving trust in the MSP business model

A look back at the evolving trust in the MSP business model

Early MSPs were faced with a high degree of mistrust from the market. First of all, the failure of the application service provider market around the turn of the century made buyers wary of purchasing services that could disappear overnight....

/ April 28, 2020
Ask an MSP Expert: Caring about CARES

Ask an MSP Expert: Caring about CARES

Q: My MSP has several clients who are unable to pay because they now have customers who aren’t paying them. I’ve thought about applying for a loan through the CARES Act. Do you think this a good idea? Before we...

/ April 27, 2020
How COVID-19 pandemic will change managed services utterly

How COVID-19 pandemic will change managed services utterly

The market research firm Information Services Group (ISG) is forecasting that global spending on managed services will decline 7 percent for the full 2020 year in the wake of the COVID-19 pandemic. Given the current pause in spending by most...

/ April 22, 2020
Building customer trust

Building customer trust

Trust is a tricky business. Creating it is a slow, delicate process, yet losing it takes only seconds, leaving customers with a sour taste and our sales margin worse for wear. Don’t take just my word for it. Last year,...

/ April 22, 2020
How long should my MSP contracts last?

How long should my MSP contracts last?

How long should you ask your managed services clients to commit to? This is a question that I’m frequently asked by IT Solution Providers and Managed Service Providers (MSPs) and my answer is always that “It depends!” The length of...

/ April 21, 2020 / 2 Comments
Maximizing manpower for business customers

Maximizing manpower for business customers

If you’ve spoken with one of your customers lately, you’ve likely heard common difficulties they are having when managing IT resources. In particular, security teams lacking in staff and necessary skills, yet expected to drive consistent results regardless. Over the...

/ April 16, 2020