Category: Better Business

CRN Women on the Rise list includes a familiar name

CRN Women on the Rise list includes a familiar name

Every year, The Channel Company (CRN) recognizes a group of outstanding women on the rise who are reaching new heights at their company while putting partners first. This year we are excited to share that Kirsten Vogelsang, Partner Marketing Specialist at...

/ November 27, 2023
Nurturing authentic partnerships in the security vendor landscape

Nurturing authentic partnerships in the security vendor landscape

In the fast-paced world of security technology, vendors often find themselves in a ‘speed-dating’ cycle with customers and partners. The rush to present solutions and secure contracts can hinder the development of meaningful relationships, which are essential for long-term success....

/ November 22, 2023
Tip Tuesday
Tip Tuesday: Minimize shadow IT risks through communication

Tip Tuesday: Minimize shadow IT risks through communication

Although shadow IT (any IT resource used by employees or end users without the IT department’s approval or oversight) practices come with a laundry list of risks, people often insist on using them. In this edition of Tip Tuesday, we’ll...

/ November 21, 2023
Becoming a smarter MSP with AI-powered automation

Becoming a smarter MSP with AI-powered automation

The problem with being a ‘smarter’ MSP is that it may often require investment. For those who don’t have a rainy day fund set aside, it would mean dipping into the revenue to stay competitive and maintain margin, which can...

/ November 9, 2023
Make employee onboarding even more valuable than client onboarding

Make employee onboarding even more valuable than client onboarding

Seasoned MSPs have developed a streamlined, detailed, and foolproof client onboarding process. I’m sure you follow a tested and proven process for bringing on new clients and ensuring they feel attended to. Here’s what I don’t get: why don’t MSP...

/ October 31, 2023
Tip Tuesday
Tip Tuesday: How to integrate full-service cybersecurity

Tip Tuesday: How to integrate full-service cybersecurity

October is National Cybersecurity Awareness Month in the United States. That makes it a fantastic time to strongly consider offering full-service cybersecurity as part of your managed service provider (MSP) stack. That decision can boost your revenue and show clients...

/ October 17, 2023
Empathy: The key to unlocking successful customer partnerships

Empathy: The key to unlocking successful customer partnerships

Business partnerships can be structured around several factors—shared opportunities, complementary technologies or customer bases, long-standing personal relationships, or even the sharing of mutual competitors. Trust is critical, of course, but there is another element that is also important when it...

/ September 26, 2023 / 9 Comments
What happened to the disruptive start-ups?

What happened to the disruptive start-ups?

As we go through the different generations of technology, various bandwagons have come and gone. Companies starting up with ‘e’ added at the beginning of their name and ‘.com’ added at the end, to name a few, are hard to...

/ August 16, 2023
PricewaterhouseCoopers International Limited (PwC)
PwC report highlights the need for managed services to evolve rapidly

PwC report highlights the need for managed services to evolve rapidly

PricewaterhouseCoopers International Limited (PwC) has published a report based on a survey of more than 2,000 business leaders that finds the top 20 percent of high-performing organizations in terms of profit margin, and revenue growth are 4.2 times more likely...

/ August 1, 2023
Tip Tuesday: Leverage generative AI to improve efficiency

Tip Tuesday: Leverage generative AI to improve efficiency

Managed service providers (MSPs) have much to oversee for companies that aren’t even theirs. Day-to-day tasks can become tedious and overwhelming. Even though businesses are finding every excuse to incorporate artificial intelligence (AI), it’s not a signal that they are...

/ July 18, 2023