Category: Better Business
Percentage of channel partners offering managed services achieves critical mass
It’s been a very long time coming, but it looks like there may finally be more channel partners offering managed services than traditional break-fix services. A survey of subscribers published this week by ChannelPro finds the number of partners offering...
Helping SMBs overcome their technology growth fears
When I started in IT support, most office networks consisted of a server room, some desktop computers, and maybe a few printers and scanners. This meant the default 192.168.1.X range was enough for more than a hundred staff. That’s far...
How an MSP can meet its most complex needs
You may well be aware of Abraham Maslow’s ‘hierarchy of needs’, which he created in 1943 in “A Theory of Human Motivation.” The basis of the hierarchy is that there are some basic areas an individual needs to meet to...
Why your MSP should build strategic alliances
Does your MSP see other IT businesses as rivals to compete against, or allies to collaborate with?
Ask an Expert: What should I look for in a good integration?
Q: As we continue to grow our IT services business, we noticed there are areas where we could be more efficient—which is why we’re looking for backup solutions that closely integrate with our current PSA and RMM tools. What are...
Top tips for techies handling local business customers
You know what drives me nuts? Guys in enterprise roles who see local business IT support as strictly “beginner-level” work. I mean, I get it. From first-hand experience, I know that a LAN for 6 people is much simpler than...
Ask an MSP Expert: How can we reduce our customer turnover?
Q: We’ve seen a lot of customer turnover lately in our IT service business. We keep adding new clients every month, but we aren’t seeing an increase in the amount of contracts we have. How can we reduce customer turnover,...
AWS follows Microsoft’s lead in raising the partner bar for MSPs
Whenever any IT product or service starts to become widely accessible at too low of a price, it’s usually not long before IT vendors look to constrain the number of routes to market to ensure profitability. After nearly a decade...
How savvy MSPs can overcome internal IT team objections
Managed service providers (MSPs) regularly encounter internal IT teams that are firmly convinced they can provide any IT service better and at a lower cost. The cost comparison usually doesn’t include the true fully-loaded cost of hiring a full-time employee...
Business agreements: what MSPs should know
It’s not a good idea to operate your MSP without having a business agreement in place. If you’ve been working with clients without the right protections in place, today’s the day you should start requiring clients to agree to legal...