Category: Featured
Ask an MSP Expert: Caring about CARES
Q: My MSP has several clients who are unable to pay because they now have customers who aren’t paying them. I’ve thought about applying for a loan through the CARES Act. Do you think this a good idea? Before we...
Cybersecurity: MSPs, healthcare clients, and COVID-19
The American Medical Association (AMA) reports that during the current COVID-19 pandemic, many physicians are working from home, using their personal computers and mobile devices to help care for patients. Medical work from home (MWFH) can lead to all sorts...
IT’s priorities are changing quickly in the face of the pandemic
Things are a bit crazy out there. Many of your clients have likely shut down their offices — where possible — and moved to work-from-home. Even businesses like restaurants have had to alter the way they do business — and...
How COVID-19 pandemic will change managed services utterly
The market research firm Information Services Group (ISG) is forecasting that global spending on managed services will decline 7 percent for the full 2020 year in the wake of the COVID-19 pandemic. Given the current pause in spending by most...
Building customer trust
Trust is a tricky business. Creating it is a slow, delicate process, yet losing it takes only seconds, leaving customers with a sour taste and our sales margin worse for wear. Don’t take just my word for it. Last year,...
Tax scam season arrives
While your clients are busy preparing for the impact of coronavirus shutdowns on their businesses, MSPs must stay vigilant when it comes to the annual influx of tax scams. In the past, these scams centered around W-2 form theft. Because...
Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?
Q: We are now supporting more clients with remote workers than we ever have before. We see using VPNs as a very useful tool for helping to securing their workforces, but some clients are reluctant to use them. What can...
Tech Time Warp: The 411 on the 414s
Some hackers break into networks in search of confidential information, often with the idea of selling it on the dark web. Others want to disrupt a competitor’s operations. But for some, the hacking itself is the primary goal: Can it...
Maximizing manpower for business customers
If you’ve spoken with one of your customers lately, you’ve likely heard common difficulties they are having when managing IT resources. In particular, security teams lacking in staff and necessary skills, yet expected to drive consistent results regardless. Over the...
MSPs can help combat “Zoombombing”
The coronavirus crisis has brought with it a host of new cybersecurity worries from increased phishing attempts to work-at-home vulnerabilities. Add to that the employment uncertainty both at the MSP and client level, and there’s a lot to deal with...
