Category: Featured
Building customer trust
Trust is a tricky business. Creating it is a slow, delicate process, yet losing it takes only seconds, leaving customers with a sour taste and our sales margin worse for wear. Don’t take just my word for it. Last year,...
Tax scam season arrives
While your clients are busy preparing for the impact of coronavirus shutdowns on their businesses, MSPs must stay vigilant when it comes to the annual influx of tax scams. In the past, these scams centered around W-2 form theft. Because...
Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?
Q: We are now supporting more clients with remote workers than we ever have before. We see using VPNs as a very useful tool for helping to securing their workforces, but some clients are reluctant to use them. What can...
Tech Time Warp: The 411 on the 414s
Some hackers break into networks in search of confidential information, often with the idea of selling it on the dark web. Others want to disrupt a competitor’s operations. But for some, the hacking itself is the primary goal: Can it...
Maximizing manpower for business customers
If you’ve spoken with one of your customers lately, you’ve likely heard common difficulties they are having when managing IT resources. In particular, security teams lacking in staff and necessary skills, yet expected to drive consistent results regardless. Over the...
MSPs can help combat “Zoombombing”
The coronavirus crisis has brought with it a host of new cybersecurity worries from increased phishing attempts to work-at-home vulnerabilities. Add to that the employment uncertainty both at the MSP and client level, and there’s a lot to deal with...
MSP Day 2020: Going global virtually
Have you heard the good news? Barracuda MSP is joining forces with CompTIA to deliver a global MSP Day celebration for 2020. Two years ago, Barracuda, a leading provider of cloud-enabled security solutions, created the world’s first MSP Day —...
Interviewing remote sales development agents for your MSP
Interviewing is a wildly subjective activity for most small businesses. We are all wired for our own bias, preferences and weird hang-ups. There is no one perfect way to interview, but there are a lot of ways to get yourself...
Tech Time Warp: Looking back at the world of phone phreaks
The disturbing phenomenon of Zoom-bombing has made attempts to conduct normal business (such as a city council meeting) difficult during the COVID-19 pandemic. Zoom’s simplicity makes it widely accessible yet open to security flaws. It’s interesting to note the videoconferencing...
The importance of helping clients control SaaS costs
The COVID-19 crisis has forced most offices to close in observance of social distancing guidelines. Suddenly, millions of employees are working from home. Having access to cloud services to connect to one another and continue working has helped businesses keep...