Category: Featured

Robotic process automation for legacy environments

Robotic process automation for legacy environments

MSPs often deal with customers who are using older technology, sometimes years or decades old. In small and medium businesses if it’s not broken you probably aren’t going to invest resources by modernizing the toolset. But one thing you can...

/ May 26, 2020
Dealing with employee churn in a fast-moving world

Dealing with employee churn in a fast-moving world

As an MSP, you have a strong dependency on your staff, whether it is the sales team, customer support staff or the technical team behind the services you provide. However, the better these teams are, the bigger the target they...

/ May 25, 2020
Tech Time Warp: Lessons learned from the Sadmind worm

Tech Time Warp: Lessons learned from the Sadmind worm

On May 8, 2001, the CERT Division at Carnegie Mellon University issued an alert: A new worm was on the loose. The “sadmind/IIS worm” exploited well-known vulnerabilities in the Sun Microsystems’ Solaris operating system as well as Microsoft’s Internet Information...

/ May 22, 2020
Q&A: Brian Babineau on Global MSP Day’s timely celebration

Q&A: Brian Babineau on Global MSP Day’s timely celebration

With Global MSP Day upon us, Smarter MSP has been reaching out to key players in the managed services industry to gain their perspective on what this international event has to offer. We recently sat down with Brian Babineau, SVP...

/ May 20, 2020
Q&A: An outlook on managed services in the UK

Q&A: An outlook on managed services in the UK

Continuing with our series of MSP spotlight sessions we are hosting in the run up to Global MSP Day on May 21st, we spoke with Simon Gurner, Owner of Sunrise Technologies based in the UK. Simon began his journey in managed services in 2003 and...

/ May 19, 2020
Sell or wallow: Which sales path will you choose?

Sell or wallow: Which sales path will you choose?

You have heard me talk about the importance of MSPs adding new monthly recurring revenue (MRR) for more than a decade. Adding customers at the right price is key to becoming a World Class MSP. This strategy is more important...

/ May 19, 2020
Tech Time Warp: Hack shuts down PlayStation Network for 3 weeks

Tech Time Warp: Hack shuts down PlayStation Network for 3 weeks

Video games have been a godsend during the COVID-19 pandemic, providing those “staying at home” with diversion and a chance at safe social interaction (Animal Crossing, anyone?). It’s worth remembering, however, that even the big guys in digital gaming and...

/ May 15, 2020
Women in Tech: Perspectives on partner success in 2020

Women in Tech: Perspectives on partner success in 2020

Depending on who you ask, “success” can mean many different things. For some, it is reaching a certain level of profitability, whereas for others, it can simply mean securing your first managed services client. Here at SmarterMSP, one way that...

/ May 14, 2020
Protecting the cyber-classroom from its users

Protecting the cyber-classroom from its users

Last week, we discussed how vulnerable online classrooms can be to attempts from external actors and what routes they may take to get there. But as is the case most of the time in cybersecurity, the easiest entry method for...

/ May 14, 2020
Beware as COVID-19 is bringing out spammers and scammers

Beware as COVID-19 is bringing out spammers and scammers

I was going through one of my email accounts the other day and I noticed a bunch of 1990s-style spam emails. There was the promise of sharing some uncollected inheritance with me from some deceased African royalty if I only...

/ May 13, 2020