Category: Featured
Data is still what keeps IT leaders up at night
The single most important attribute any managed services provider (MSP) can arguably have is empathy for their customers. If the customer doesn’t think their MSP is feeling their pain the odds that they will go find someone else who does,...
Five Super Bowl commercials from tech companies we can’t forget
When it comes to the Super Bowl, not everyone’s a football fan, but we can all agree the commercials are at least half the fun — and the tech industry has contributed some of the most memorable big game ads...
Helping clients understand the employee experience
Just about everyone has been asked to take a short survey after dealing with customer service or other employees. The idea behind these questionnaires is to make sure you were satisfied with the level of service you received. More importantly...
Tech Time Warp: Remembering the magic of GeoCities
Like so many relics of the internet, GeoCities is now a common punch line, as the pre-MySpace home of sparkly GIFs and questionable web design. But if you can shuck your too-cool-for-school UX eye, it’s no stretch to appreciate GeoCities...
Demand for managed security services starts to rise
One of the widely expected outcomes of the economic downturn brought on by the COVID-19 pandemic is that more organizations would rely on managed security services. After all, not only would they have fewer resources, the pandemic itself created the...
MSP teambuilding lessons from the Le Mans challenge
The story behind the film, “Ford v Ferrari” and the 24 Hour Le Mans’ challenges offer learnings about MSP teambuilding that I believe MSPs can relate to and apply. You may not be trying to win Le Mans, but we...
Tech Time Warp: SQL Slammer reveals a harsh truth
Network admins the world over had a bad weekend in late January 2003. That’s when the SQL Slammer took the world by storm and, in the process, reminded everyone of a harsh truth: A security patch does no good if...
MSPs, MDM and the post-pandemic normal
As COVID-19 vaccines roll out, visions of busy cubicles begin to seem less distant. But the return to full office buildings will only happen gradually and probably not noticeably until the third quarter. Even then, as companies realize savings and...
Good security is about controlling what you can control
Last year was a terrible year in so many respects, so it’s not overly surprising that there were a number of historic hacks. Some of these were so vast and so all-encompassing, it could make you feel like you can’t...
Tech Time Warp: Wikipedia launches as a side project to Nupedia
Still not a solid entry in a bibliography, Wikipedia is a highly useful place to find answers to your pressing questions—and it’s definitely a mainstay of contemporary life. The website at the top of your search results was launched January...
