Category: Featured

Tech Time Warp: Michael Dell launches his empire from a dorm room

Tech Time Warp: Michael Dell launches his empire from a dorm room

Think back to your freshman year of college and the activities that ensued in your dorm room: Cramming for tests? Late night pizza? Perhaps some partying? Great memories, right? At least until you compare your freshman year experience to Michael...

/ May 1, 2020 / 4 Comments
Q&A: An MSP’s perspective of the evolving managed services landscape

Q&A: An MSP’s perspective of the evolving managed services landscape

As Global MSP Day (held on May 21st) approaches, Smarter MSP is celebrating what it means to be a managed service provider in 2020 by sitting down with your MSP peers to get their feedback on the state of the...

/ April 30, 2020 / 10 Comments
MSPs should prepare now for the ‘new normal’

MSPs should prepare now for the ‘new normal’

A survey of 305 finance leaders in the U.S. published this week by PwC offers some indication as to what degree working from home is about to become the new normal in the wake of the COVID-19 pandemic. Nearly half...

/ April 29, 2020
Ask an MSP Expert: Caring about CARES

Ask an MSP Expert: Caring about CARES

Q: My MSP has several clients who are unable to pay because they now have customers who aren’t paying them. I’ve thought about applying for a loan through the CARES Act. Do you think this a good idea? Before we...

/ April 27, 2020
Cybersecurity: MSPs, healthcare clients, and COVID-19

Cybersecurity: MSPs, healthcare clients, and COVID-19

The American Medical Association (AMA) reports that during the current COVID-19 pandemic, many physicians are working from home, using their personal computers and mobile devices to help care for patients. Medical work from home (MWFH) can lead to all sorts...

/ April 23, 2020
IT’s priorities are changing quickly in the face of the pandemic

IT’s priorities are changing quickly in the face of the pandemic

Things are a bit crazy out there. Many of your clients have likely shut down their offices — where possible — and moved to work-from-home. Even businesses like restaurants have had to alter the way they do business — and...

/ April 23, 2020
How COVID-19 pandemic will change managed services utterly

How COVID-19 pandemic will change managed services utterly

The market research firm Information Services Group (ISG) is forecasting that global spending on managed services will decline 7 percent for the full 2020 year in the wake of the COVID-19 pandemic. Given the current pause in spending by most...

/ April 22, 2020
Building customer trust

Building customer trust

Trust is a tricky business. Creating it is a slow, delicate process, yet losing it takes only seconds, leaving customers with a sour taste and our sales margin worse for wear. Don’t take just my word for it. Last year,...

/ April 22, 2020
Tax scam season arrives

Tax scam season arrives

While your clients are busy preparing for the impact of coronavirus shutdowns on their businesses, MSPs must stay vigilant when it comes to the annual influx of tax scams. In the past, these scams centered around W-2 form theft. Because...

/ April 21, 2020
Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Ask an MSP Expert: How can I convince clients to add VPNs for a remote workforce?

Q: We are now supporting more clients with remote workers than we ever have before. We see using VPNs as a very useful tool for helping to securing their workforces, but some clients are reluctant to use them. What can...

/ April 20, 2020 / 6 Comments