Category: Featured

Meeting strategic IT goals while staying in budget

Meeting strategic IT goals while staying in budget

Ambition in driving customer facing innovation is often dimmed when organizations are faced with the pragmatic reality that their IT budget is consumed by required security projects, “keep the lights on” operations, and desperately needed technology upgrades. Innovation is often...

/ July 28, 2020
Ask an MSP Expert: How can an RMM tool help my MSP business?

Ask an MSP Expert: How can an RMM tool help my MSP business?

Q: I am a relatively new MSP, with two technicians who are keeping up with the demand of several customers. My techs have been asking for a remote monitoring and management tool. Is this necessary, and how can an RMM...

/ July 20, 2020
Tech Time Warp: Daniel McCacken helps spawn FORTRAN

Tech Time Warp: Daniel McCacken helps spawn FORTRAN

Here’s an early birthday salute to the late Daniel McCracken, author of the definitive textbooks on FORTRAN. McCracken, who passed away in 2011, would have turned 90 on July 23. He wrote 26 books, including the first textbook on FORTRAN...

/ July 17, 2020
Documenting processes is more important than ever

Documenting processes is more important than ever

In the work-from-home era it is more important now than ever to have clearly defined workflows and processes. In many cases, it is no longer possible for employees to simply walk over to the next desk and ask a colleague...

/ July 14, 2020
Helping technicians deliver onsite IT support during COVID-19

Helping technicians deliver onsite IT support during COVID-19

Q: As an MSP owner, what can I do to help my technicians deliver IT support during COVID-19 safely, while still meeting client needs? As many workers continue to be fully-remote, IT service companies are finding themselves forced to send...

/ July 13, 2020
Pioneers in Tech: Katherine Johnson, no longer a hidden figure

Pioneers in Tech: Katherine Johnson, no longer a hidden figure

The movie “Hidden Figures” introduced the masses to Katherine Johnson, but it only scratched the surface of this fascinating and influential woman’s life. Played by Taraji P. Henson in the 2016 film, Johnson broke barriers throughout her life and played...

/ July 10, 2020
Whirlwind project MIT
Tech Time Warp: A Technological Whirlwind at MIT

Tech Time Warp: A Technological Whirlwind at MIT

July 4, 1956, doesn’t quite rank with July 4, 1776, in terms of independence, but it was a remarkable day in terms of freedom for computer users—freedom from punch cards, dials, and switches, that is. On July 4, 1956, researchers...

/ July 3, 2020 / 1 Comment
Don’t ignore the basics: Pandemic patching and other musts for MSPs

Don’t ignore the basics: Pandemic patching and other musts for MSPs

Business models have been put into a blender and pulsed and pureed since the arrival of COVID-19 earlier this year. The resulting workplace environment has been unrecognizable in many cases with workforces hunkered down at home, businesses shuttered, and security teams...

/ July 2, 2020
Helping clients adjust to the new reality of working

Helping clients adjust to the new reality of working

The pandemic has pushed many businesses to close offices and move to entirely working from home. This has led to many adjustments in how people work and what they need from IT. While this may have been thought of as...

/ July 2, 2020
Ask an MSP Expert: How can my MSP promote diversity?

Ask an MSP Expert: How can my MSP promote diversity?

Q: I am an MSP owner with a growing corps of technicians and support staff, but there is a definite lack of diversity. I want my employees to reflect the communities we serve. How can MSPs make their talent pools...

/ June 29, 2020