The Evolution of BEC: Smarter attacks, higher stakes
Business email compromise (BEC) remains one of the most financially damaging cybercrimes targeting U.S. companies, with losses reaching $2.77 billion across more than 21,000 incidents in 2024, according to the FBI’s Internet Crime Complaint Center. Even more concerning is how...
3 must-know predictions shaping channel partner success in 2026
As the channel partner and managed services landscape rapidly evolves, staying ahead of industry trends is more crucial than ever. Navigating the challenges and opportunities of 2026 will require MSPs and channel partners to anticipate technological shifts, enhance their offerings,...
Report: Global managed services market to exceed $1 trillion by 2035
A new report from Market Research Future (MRFR) projects that the managed services market in North America will grow at a CAGR of 7.18 percent between 2025 and 2035, reaching $419.7 billion, up from $209.9 billion in 2025. Globally, the...
Tip Tuesday: How to perform a compliance gap analysis for your MSP clients
Compliance gap analysis is a strategic tool that reduces risk across your client’s environments. By identifying where actual practices fall short of regulatory or contractual standards, you get a clearer picture of their operational vulnerabilities. These gaps often point to...
Sales & Marketing
The critical 15 sales metrics MSPs need to monitor
Key Takeaways: These 15 metrics give MSP leaders visibility into: Lead flow Pipeline health Sales velocity Recurring revenue growth Client retention When you track them consistently, you stop guessing and start managing performance with clarity. Why should MSPs track sales...
If you’re an MSP owner who wants more consistent leads, start here
As someone who’s spent the last 8+ years helping hundreds of MSPs generate leads and book real sales conversations, I hear the same frustration over and over again: “We’re doing some marketing… but leads are inconsistent.” Some months are busy. ...
Why selling managed services feels harder right now (and what to do about it)
Selling IT managed services feels harder today not because demand has disappeared, but because how buyers make decisions has fundamentally changed. MSPs that understand this shift can shorten stalled sales cycles, improve forecast accuracy, and regain momentum without pushing harder....
Security
Survey: Kubernetes growth unlocks new MSP opportunities
A global survey of 628 IT professionals shows that internal IT teams are increasingly struggling to manage cloud‑native applications running on Kubernetes clusters—creating new opportunities for managed service providers (MSPs). Steady Kubernetes adoption puts pressure on IT teams Conducted by...
Cybersecurity Threat Advisory: Microsoft Office zero-day vulnerability
The threat posed by CVE‑2026‑21509 stems from how Microsoft Office handles untrusted inputs during key OLE (Object Linking and Embedding) security decisions. Review the Cybersecurity Threat Advisory below to learn more and reduce your exposure. What is the threat? With...
Cybersecurity Threat Advisory: Zero-day Cisco vulnerability
CVE‑2026‑20045 is a critical zero‑day vulnerability impacting multiple Cisco Unified Communications products and Webex Calling Dedicated Instances. Successful exploitation allows an unauthenticated attacker to achieve remote code execution. Continue reviewing this Cybersecurity Threat Advisory to learn how to mitigate your...
Better Business
Survey: Kubernetes growth unlocks new MSP opportunities
A global survey of 628 IT professionals shows that internal IT teams are increasingly struggling to manage cloud‑native applications running on Kubernetes clusters—creating new opportunities for managed service providers (MSPs). Steady Kubernetes adoption puts pressure on IT teams Conducted by...
Report shows slower MSP contract growth heading into 2026
The latest report from the Information Services Group (ISG) finds that global demand for managed services slowed in the fourth quarter, marking the second consecutive quarter of year-over-year decline in the value of large contracts. Contract growth shows signs of...
Keeping pace in 2026: MSP essentials for success
Welcome to 2026. Are you excited to leave 2025 behind and embrace new opportunities, or do you feel apprehensive as uncertainties loom on the horizon? One thing is certain: 2026 will be challenging. The rapid pace of change—especially in AI—means...
Tech Insight
Tech Time Warp: Remembering the Brain virus, 40 years later
Revenge is a dish best served … via floppy disk? Forty years ago, two Pakistani brothers proved the floppy disk was a highly effective response to wrongdoing. Reports of the first PC virus, “Brain,” began circulating in January 1986. The...
Tech Time Warp: Happy 40th birthday to the National Center for Supercomputing Applications
Middle age looks good on this week’s Tech Time Warp, the National Center for Supercomputing Applications at the University of Illinois. The National Science Foundation opened NCSA on Jan. 15, 1986, in response to an unsolicited proposal from eight Illinois...
Pioneers in Tech: Sandra Bullock, Academy award winner, actress, producer, internet pioneer
Your socials may have been buzzing in the past few days with an exciting bit of resurfaced news. One of America’s most popular actresses—known for her girl-next-door persona and rise to stardom in the 1990s—is also a pioneer in technology....
