Tag: AI governance
Why MSPs need AI governance, not AI bans
The instinct is understandable. A client hears that employees are pasting sensitive data into ChatGPT, panics, and says the words every MSP has heard: “Just block it.” It feels like a decision. It feels like control. It is neither. The...
Why many MSPs aren’t seeing returns from AI
A survey of 153 decision-makers at managed service providers (MSPs) that manage Microsoft 365 and Azure cloud services found that 32 percent use AI internally. However, only 12 percent reported measurable productivity gains. The survey, conducted by market research firm...
Your clients are already using AI, you just don’t know it yet
What better way to mark Cybersecurity Awareness Month than by talking about one of today’s most overlooked workplace risks: AI. AI is now woven into most workplace IT environments. Employees use ChatGPT, Copilot, Gemini, and dozens of other AI tools...
The need for human intervention in AI governance
Around the 1st century CE, the Roman poet Juvenal posed the relatively well-known question, “Quis custodiet ipsos custodes?” This literally translates to, “Who will guard the guards themselves?” At the time, it was aimed at those in power and the...
AI drives changes to MSP certification
A certification many managed service providers (MSPs) use to validate their IT service practices now covers AI-enabled services, privileged identities, and third-party providers. The latest version of the Unified Certification Standard for Cloud and Managed Service Providers from MSPAlliance also...
Barracuda AI Data Security: The next MSP opportunity in the age of AI
AI is creating one of the biggest managed services opportunities in years. As customers rapidly adopt Microsoft Copilot, ChatGPT, Claude, Gemini, and other AI tools, many are asking the same question: How do we take advantage of AI without exposing...
The hidden AI marketing problem in the MSP industry
AI authority is accumulating in the wrong place. Over the last 30 days, Fox & Crow Group looked at hundreds of LinkedIn posts mentioning AI across MSPs, cybersecurity firms, consultants, vendors, and IT channel participants. What we found was interesting. ...
Wave of AI agents creates major new opportunity for MSPs
The rapid rise of artificial intelligence (AI) agents is unlike any past technology shift. It creates a significant opportunity for managed service providers (MSPs) to expand and enhance their offerings. AI agent adoption accelerates at unprecedented speed A survey of...
