Tag: Artificial Intelligence
Chatbots could help reduce the customer service burden
Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...
MSPs need to help customers confront their cybersecurity fears
Halloween is supposed to that one day of the year when ghosts, goblins, and other supernatural threats are supposedly allowed to roam the land before the onset of the dark days of winter. Unfortunately, for cybersecurity professionals, every day feels...
Bad actors are using AI in their cyber attacks
The alarms have been going off for some time about the growing role of AI in cyber attacks. In 2017, a survey of cybersecurity professionals found that 91 percent are concerned about AI-powered attacks against companies. More recently, an article in Fortune...
Intel ushers in data centric era of computing
This week, Intel launched a raft of new processor technologies. Due to this, the amount of data that will be coursing through IT environments at any given time is about to exponentially increase.
Microsoft survey finds high growth companies are embracing AI
A couple of weeks ago, I wrote a piece on AI as an adjunct to your work, one that MSPs should definitely be embracing as a way to help your clients work more efficiently. This week, Microsoft came out with...
AI is just a tool to make you work smarter
It’s common to think of artificial intelligence as something you either have or don’t. It’s often talked about in the kinds of terms associated with an “arms-race,” where one company or country is going to gain an upper hand over...
Three ways MSPs can use AI to increase their profits
When we talk about Artificial Intelligence (AI), we often consider it to be science-fiction — the stuff of the future. We rarely consider it be applicable to today’s business market.
Microsoft CTO sees managed services as the key to future partner success
Cloud computing is making IT so inexpensive and accessible that soon, there won’t be any real profit margins unless an IT solution is delivered as part of a new application or significantly transforms an existing business process. That’s the wake-up...
Data management issues are about to create a major opportunity for MSPs
Given the extensive history most IT organizations have managing data leveraging all information to drive a wide variety of digital processes should be a simple enough proposition. But it turns out melding data sources is anything but easy. A new...
Advanced Analytics Creates Opportunity for MSPs to Transform IT Operations
A new report published this week by Dresner Advisory Services sheds some light on how IT organizations want to apply advanced analytics to optimize IT operations. The 2018 IT Analytics Market Study finds that the top four management metrics in...
