Tag: customer service
Barracuda is a finalist for Best Customer Service in the 2021 SC Awards
We’re excited to share that Barracuda has been recognized as an Excellence Award finalist in the Best Customer Service category for the 2021 SC Awards. Finalists are recognized for outstanding leadership and providing superior security products to the cybersecurity industry. Winners...
Focus your MSP on customer service, not software
With so many choices when it comes to MSPs or competitive offerings, it’s easy for customers to pick up and leave when their needs are not being met, and they are left wanting more from their services investments. When customers...
Building customer trust
Trust is a tricky business. Creating it is a slow, delicate process, yet losing it takes only seconds, leaving customers with a sour taste and our sales margin worse for wear. Don’t take just my word for it. Last year,...
Chatbots could help reduce the customer service burden
Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...
The power of the service recovery paradox
Mistakes happen all the time in business. No one is perfect and can foresee every eventuality. Servers are misconfigured, connections go down, and patches are missed. Whilst the immediate effect and impact of a service failure may not be great,...
