Tag: emerging technology

Tech improvements for your MSP during the pandemic

Tech improvements for your MSP during the pandemic

The pandemic has revealed that MSPs and IT organizations are more essential than ever. It’s hard to imagine what it would have been like, trying to move an entire workforce to a remote environment without the help of MSPs and...

/ August 3, 2020
Digital workspaces are the next big opportunity for MSPs

Digital workspaces are the next big opportunity for MSPs

There’s much speculation about the degree to which employees will return to the workplace versus continuing to work from home. The truth of the matter is work as a concept will remain fluid. While more employees will be returning to...

/ July 22, 2020
Faster digital business transformation bodes well for MSPs

Faster digital business transformation bodes well for MSPs

A survey of 200 senior IT executives working at organizations with more than 2,500 employees conducted by IDG Research on behalf of Insight Enterprises, a provider of IT services, suggests there is a high correlation between organizations that have launched...

/ May 27, 2020
A strategic plan for going cloud

A strategic plan for going cloud

When moving IT infrastructure to the cloud, it’s essential to have a strategic plan to guide you. Here are a few things you should consider.

/ May 12, 2020
Machine learning, deep learning, and artificial intelligence

Machine learning, deep learning, and artificial intelligence

MSP platforms by nature, are ‘chatty.’ Data is being created, not only by the customers using the platform, but by the platform itself. Every device creates data, and it is generally held in some form of syslog data log. Some...

/ March 31, 2020
Chatbots could help reduce the customer service burden

Chatbots could help reduce the customer service burden

Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...

/ February 6, 2020
Service for tracking products specifically employed by MSPs enters beta

Service for tracking products specifically employed by MSPs enters beta

While there is no shortage of online sites that compare products for end users, the number of sites that provide a similar service for managed service providers (MSPs) has been comparatively slight. MSP Navigator is now beta testing a namesake...

/ January 9, 2020
MSPs need to get in the blockchain game

MSPs need to get in the blockchain game

Blockchain burst onto the scene in a big way over the past decade. It propelled cryptocurrencies to new heights and spawned a whole new class of cybercriminals, with cryptojacking. However, blockchain’s long-hyped benefits to MSPs have been uneven and slow...

/ December 19, 2019
Vendors want to put machine learning in reach of more companies

Vendors want to put machine learning in reach of more companies

Machine learning requires a good data set. It requires someone to build a model to make use of that data and make reasonable predictions about something, such as how many visitors are likely to buy, how many applicants deserve credit,...

/ December 16, 2019
Shift to the hybrid cloud drives increased reliance on MSPs

Shift to the hybrid cloud drives increased reliance on MSPs

Just about everyone agrees that more application workloads will be moving into the cloud. The only real question now, is to what degree. A survey of 508 IT professionals conducted by Internap (INAP), a provider of managed services, finds that...

/ December 3, 2019