Tag: MSP
How to help your clients comply with new Google and Yahoo email requirements
When it comes to email security, most of the focus is on what happens when a malicious email is received. Optimally, a multi-layered approach will help filter out phishing emails and other attacks via technology and user training. But some...
Zen and the art of cyber defense maintenance
In my previous article, I looked at how, like a motorcyclist, security providers and managed service providers (MSPs) can employ the SIPDE methodology as part of their ongoing cybersecurity services. In this piece, I am taking a look at the parallels between motorcycle...
Five steps to collecting valuable customer testimonials
In my experience, a customer is only too willing to help a business they enjoy working with to be successful. Remember this statement, as you think of the right way to approach a customer. If done in the wrong way,...
The MSP guide to creating an effective email newsletter
Most MSPs have thought about starting a company email newsletter. Our inboxes get flooded with email newsletters from companies every single day. Some of them are amazing – most of them go straight to the trash. But what makes an...
Top posts from SmarterMSP in 2023
If we take anything from this past year, it’s that 2023 has been a busy year for managed service providers. From taking advantage of new opportunities, learning about evolving trends, staying on top of emerging cyber threats, and most importantly...
Focus on self-service to elevate your MSP business
A modern MSP needs to have several customer-facing employees on their team in today’s business landscape. This may include a sales team that can articulate your business’s value proposition, customer service staff to resolve issues, technicians for customer onboarding, and...
An inside look at the Barracuda Partner Success Program
Today we announced the launch of our new global partner program, the Barracuda Partner Success Program. Partners who resell Barracuda solutions will be recognized for their Barracuda business as a whole, regardless of the route to market, and they will be...
Optimizing resources to take your MSP business to the next level
As an MSP, it is imperative to maximize profits while minimizing costs. However, cutting corners to lower capital and operating expenses can be disastrous: platforms can suffer from lower availability and stability levels, which can lead to unsatisfied customers. The...
Nurturing authentic partnerships in the security vendor landscape
In the fast-paced world of security technology, vendors often find themselves in a ‘speed-dating’ cycle with customers and partners. The rush to present solutions and secure contracts can hinder the development of meaningful relationships, which are essential for long-term success....
Shields up: How MSPs can advance cybersecurity with cutting-edge technologies
“Bottoms up” is a good-natured toast or nudge to get one to finish their drink. The Cybersecurity and Infrastructure Security Agency (CISA) is introducing a good-natured nudge to get organizations to finish their resiliency called “Shields Up!” You probably won’t...
