Tag: MSP
AI is putting pressure on GSI contract renewals
A recent survey of 112 U.S.-based IT leaders at global enterprises suggests contract renewal discussions with global systems integrators (GSIs) may become more challenging. Market research firm UserEvidence conducted the survey on behalf of BigPanda, an AIOps platform provider. The...
Clients are rethinking what they want from their MSP
A survey of 400 executives from Global 2000 companies conducted by the Information Services Group (ISG) found that more than three-quarters (77 percent) believe it is more important than ever for service providers to demonstrate productivity improvements and deliver measurable...
How MSPs can bridge the security leadership gap
CISOs and SMBs are not a combination you often see. Not because SMBs don’t need security leadership. Regulatory pressure, cyber insurance requirements, and customer security questionnaires are making strategic security leadership a necessity. The challenge is cost. A skilled CISO...
Why your MSP’s social posts get zero engagement
You posted a “5 Cybersecurity Tips” graphic that you generated using ChatGPT last Tuesday. Three likes. Two are employees. One is your mom. Now you’re wondering if social media is even worth it for your MSP. The problem isn’t that...
Why niching down feels risky (but is actually safer)
As an MSP, it can be easy to feel like you need to serve everyone. After all, the more clients you have, the better, right? But here’s the reality: People trust specialists, not generalists. And if you’re still on the...
Tech Time Warp: How a goodbye party launched DEF CON
The 34th DEF CON conference takes place Aug. 6–9 in Las Vegas. It’s no surprise that one of the hacker community’s most influential events has such a memorable origin story. Whether you’ve attended DEF CON or its more corporate cousin,...
What rising AI costs mean for MSPs
As more organizations successfully adopt artificial intelligence (AI), many are discovering that success comes with a growing challenge: managing costs. A recent survey of 700 engineering leaders and practitioners from organizations with more than 1,000 employees found that 26 percent...
The customer profitability problem MSPs can’t ignore
It’s margins that matter – not volumes. Several years ago, I wrote about the importance of identifying customers who cost an MSP money and those who drive profits. Today, that distinction matters more than ever. While many MSPs still focus...
The MSP playbook for agentic AI
For years, AI helped security teams detect threats faster while humans remained responsible for taking action. Agentic AI changes that model. Today’s tools can isolate endpoints, disable accounts, block traffic, and launch remediation workflows automatically. The speed benefits are clear,...
Why your PSA isn’t a CRM anymore
Your PSA (professional services automation platform) was built to run service delivery. It was not built to run sales. Smaller MSPs can use a PSA as a CRM until sales activity increases or large amounts of prospect data enter the...
