Tag: MSP
Bad CRM data is sabotaging MSP follow-up
You’re blaming the rep. You shouldn’t be. When MSP follow-up breaks down, the instinct is to look at behavior. The rep isn’t making the calls. The rep isn’t logging the activity. The rep is letting deals go cold. All of...
Why AI could spark the next networking boom for MSPs
The rise of artificial intelligence (AI) is set to accelerate demand for managed networking services as bandwidth consumption becomes more unpredictable than ever. AI is changing network traffic patterns According to a new report from Dell’Oro Group, managed local area...
Nation-state tactics are now in criminal hands
Government-backed hackers once reserved these techniques for targeted campaigns. Today, those techniques appear in everyday malware. For MSPs, the distinction between “targeted” and “opportunistic” attacks is disappearing. “The line between nation-state attacks and criminal attacks is disappearing faster than many...
Why bad CRM data is costing your MSP
Your CRM isn’t broken. Your data is. Most MSP owners miss this distinction when they start questioning whether their sales stack is working. They blame the tool, the rep, or the process. Meanwhile, the data problem sits quietly in the...
Cybersecurity Threat Advisory: FortiBleed credential exposure campaign
Recent reporting has detailed an active credential exposure campaign dubbed “FortiBleed” that targets internet-facing FortiGate firewall devices. The activity involves a custom tool, often referred to as FortiGateSniffer, that enables attackers to harvest sensitive information. This includes VPN credentials and...
Multiple paths to AI automation for MSPs
One of the issues that every managed service provider (MSP) needs to contend with sooner rather than later is the degree to which they should build or buy artificial intelligence (AI) capabilities. There is little doubt that most MSPs have,...
Cybersecurity Threat Advisory: AryStinger malware exploits legacy routers
AryStinger is a newly discovered malware family that takes over outdated home and small office (SOHO) routers. Researchers at QiAnXin XLab have identified at least 4,300 infected legacy Realtek-based routers. Read the Cybersecurity Threat Advisory to mitigate your clients’ risk...
More revenue, less waste: Five lessons for MSP growth
The core of effective marketing isn’t complex: Focus on a few activities that support visibility, credibility, and business development. Don’t believe me? Consider one of the IT services companies we work with. They followed the simple approach outlined below and...
What MSPs should know in the age of AI
Employees aren’t waiting for IT’s permission to use AI. They’re connecting ChatGPT plugins, Grammarly, Notion AI, and dozens of other tools directly to work accounts. In many cases, they are uploading sensitive company data to third-party servers that nobody in...
Your MSP does not have a lead problem
Before you spend another dollar on lead generation, check your CRM. If your records are incomplete, your deal ownership is unclear, and you can’t tell where your last ten closed deals came from, more leads won’t help your MSP. They’ll...
