Tag: MSP
The industries driving managed services growth are changing
A report from Information Services Group (ISG) suggests that managed services growth remains steady year over year, but demand is shifting across industry sectors. ISG tracks new managed services contracts worth more than $5 million that are awarded each quarter....
AI investments are raising the stakes for MSPs
The saying that two opposite things can both be true appears especially relevant for channel partners today. A survey of 400 decision-makers at IT solution providers in North America and Western Europe conducted by Futurum Group found that more than...
MSP owners: Sell more, build less with AI
If you still own sales at your MSP, you probably already have a 40-plus-hour work week before you open Claude, ChatGPT, or another AI tool and start building something. So if you’re going to work another 10, 20, or 80...
Will AI recommend your MSP to buyers?
Key takeaways Your prospects ask AI for a list of MSPs before they ever search Google or visit a provider’s website. They describe their company, IT environment, security concerns, industry requirements, and location, then ask ChatGPT, Gemini, or Perplexity which...
AI is putting pressure on GSI contract renewals
A recent survey of 112 U.S.-based IT leaders at global enterprises suggests contract renewal discussions with global systems integrators (GSIs) may become more challenging. Market research firm UserEvidence conducted the survey on behalf of BigPanda, an AIOps platform provider. The...
Clients are rethinking what they want from their MSP
A survey of 400 executives from Global 2000 companies conducted by the Information Services Group (ISG) found that more than three-quarters (77 percent) believe it is more important than ever for service providers to demonstrate productivity improvements and deliver measurable...
How MSPs can bridge the security leadership gap
CISOs and SMBs are not a combination you often see. Not because SMBs don’t need security leadership. Regulatory pressure, cyber insurance requirements, and customer security questionnaires are making strategic security leadership a necessity. The challenge is cost. A skilled CISO...
Why your MSP’s social posts get zero engagement
You posted a “5 Cybersecurity Tips” graphic that you generated using ChatGPT last Tuesday. Three likes. Two are employees. One is your mom. Now you’re wondering if social media is even worth it for your MSP. The problem isn’t that...
Why niching down feels risky (but is actually safer)
As an MSP, it can be easy to feel like you need to serve everyone. After all, the more clients you have, the better, right? But here’s the reality: People trust specialists, not generalists. And if you’re still on the...
Tech Time Warp: How a goodbye party launched DEF CON
The 34th DEF CON conference takes place Aug. 6–9 in Las Vegas. It’s no surprise that one of the hacker community’s most influential events has such a memorable origin story. Whether you’ve attended DEF CON or its more corporate cousin,...
