Tech Time Warp: Debugging a technology origin story
We’ve all been there: Our computer crashes, and we say there are “gremlins inside,” that the machine “geeked out,” or that it must have been “a bug.” And, often, simply rebooting solves the problem. But where the term “computer bug”...
Survey: Skills shortage crisis bodes well for MSPs
A survey of over 200 enterprise chief information officers (CIOs) conducted by the Futurum Group finds nearly three quarters (72 percent) of IT leaders identify talent acquisition and retention as the top challenge, followed by cybersecurity (49 percent) in a...
Ask an MSP Expert: Position your MSP to win buyers
Let’s face it: the managed service provider (MSP) space is more competitive than ever. Buyers are more informed, expectations are higher, and the old ways of selling just don’t cut it anymore. If you’re still leading with technical specs and...
Unseen, unpatched, unprotected: The IoT threat MSPs can’t ignore
Since its inception, the Internet of Things (IoT) has kept cybersecurity specialists up at night. As the world becomes increasingly connected, the nature of the IoT security threats has evolved. The statistics paint a sobering picture of our connected future:...
Sales & Marketing
MSPs: Never start with technology when selling your managed services
As someone who has spent hundreds of thousands of dollars on sales coaching while growing my own business into one of the fastest-growing marketing companies for managed service providers (MSPs), it’s fair to say that I’ve paid my dues as...
Ask an MSP Expert: How AI can help you personalize outreach and repurpose content
Artificial intelligence (AI) excels at spotting patterns and automating workflows, but what about the messy, one-off challenges that arise in real sales conversations? This is where skepticism can creep in. However, with the right approach, AI can still serve as...
Is your sales team losing deals they should win?
You’re trying to grow, and it feels like the sales team should be helping you get there. But too often, they’re chasing the wrong leads, following up inconsistently, or losing deals that should have been won. Add to that many...
Security
Cybersecurity Threat Advisory: Critical Linux sudo vulnerability
Security researchers have uncovered a serious vulnerability in sudo, the tool that runs commands with elevated privileges on Linux systems. It is tracked as CVE-2025-32463 and carries a CVSS score of 9.3. This flaw poses a serious risk to Linux...
Cybersecurity Threat Advisory: VMware zero-day vulnerability exploited
Threat actors have actively exploited a zero-day vulnerability in Broadcom VMware Tools and VMware Aria Operations (CVE-2025-41244) in the wild. The China-linked group UNC5174 (aka Uteus/Uetus) has exploited the flaw for privilege escalation in VMware-targeted attacks. Continue reading this edition...
Cybersecurity Threat Advisory: Cisco IOS and IOS XE SNMP vulnerability
Several vulnerability advisories were issued that impact devices using Cisco IOS and Cisco IOS XE firmware. Most notably, CVE-2025-20352 has already been observed in active exploitation. Continue reading this Cybersecurity Threat Advisory to mitigate your risks from this vulnerability. What...
Better Business
Global politics meets IT staffing: The H-1B visa crossroads
H-1B visas that enable IT professionals from overseas to work in the U.S. have always been a controversial issue. However, with the current administration’s decision to impose $100,000 annual fees for each successful applicant, the issue may soon simply fade...
Lindsay Faria: One of CRN’s 100 People You Don’t Know But Should
Last week, Lindsay Faria, who leads managed service provider (MSP) Marketing for Barracuda in the Americas, was recognized as one of CRN’s 100 People You Don’t Know But Should for 2025. This annual list shines a light on the committed...
MSPs take center stage in Broadcom’s VMware strategy
After an initial spate of controversy surrounding the Broadcom acquisition of VMware, it appears the company is now counting on partners to help organizations that have licensed the VMware Cloud Foundation (VCF) platform to help install it. VCF surges as...
Tech Insight
Tech Time Warp: Two decades of Cybersecurity Awareness Month—but there’s still work to do
If you’re reading this blog, you probably observe cybersecurity awareness year-round, not just during the annual observance of Cybersecurity Awareness Month each October. But, as a managed service provider (MSP), you also likely appreciate any opportunity to draw attention to...
Tech Time Warp: Meet ERMA, the machine that automated check processing
When did you last write a check? In July 2024, Target became the latest retailer to stop accepting checks, citing “extremely low volumes” of customers paying by check. Use of checks — already declining before the COVID-19 pandemic — took...
Pioneers in Tech: Dennis Ritchie left us many tech riches, including the C language and UNIX
The October 2011 passing of Dennis Ritchie—creator of the C programming language and co-creator of the UNIX operating system—was largely overshadowed by Steve Jobs’ death the week prior. Yet Ritchie’s quiet genius laid the foundation for much of modern computing....
