Why ransomware attackers keep coming back for more
Ransomware is an escalating threat, powered by its ability to evolve and adapt to a changing security landscape. Organizations around the world continue to fall victim to ransomware, often repeatedly, and the impact of these attacks can be devastating. We...
Cybersecurity Threat Advisory: SonicWall SSL VPN targeted by Akira ransomware – updated
Update: This post was updated on August 7, 2025, to reflect corrected information regarding this threat. An Akira ransomware campaign is specifically targeting SonicWall SSL VPN devices. Attackers are actively exploiting these vulnerabilities to gain unauthorized access to corporate networks....
MSPs: Stop account takeovers (ATO) cold
Account takeover (ATO) cyberattacks are a particularly pernicious and challenging threat to combat. They have only grown more complex as credential management becomes increasingly intricate across organizations. According to a recent Barracuda 2025 Email Threats Report, 20% of companies experience...
Closing the cybersecurity gap: Can AI reduce the human risk factor?
If you’ve ever heard the expression ‘sometimes it’s best to get out of your own way,’ it might as well have been coined for cybersecurity. According to IBM, 95 percent of data breaches involve human error, while just 8 percent of...
Sales & Marketing
MSPs: Never start with technology when selling your managed services
As someone who has spent hundreds of thousands of dollars on sales coaching while growing my own business into one of the fastest-growing marketing companies for managed service providers (MSPs), it’s fair to say that I’ve paid my dues as...
Ask an MSP Expert: How AI can help you personalize outreach and repurpose content
Artificial intelligence (AI) excels at spotting patterns and automating workflows, but what about the messy, one-off challenges that arise in real sales conversations? This is where skepticism can creep in. However, with the right approach, AI can still serve as...
Is your sales team losing deals they should win?
You’re trying to grow, and it feels like the sales team should be helping you get there. But too often, they’re chasing the wrong leads, following up inconsistently, or losing deals that should have been won. Add to that many...
Security
Back to school, back to scams
As August fades into September, certain sights and sounds return like clockwork: bright yellow school buses rumbling down the roads, playgrounds echoing with the squeals of energetic children, and the slow shift of the seasons. As schools ease into their...
The dark side of generative AI: Unveiling the AI threat landscape
Generative artificial intelligence (Gen AI) has unleashed a new threat landscape for cybercrime. Threat actors now weaponize large language models (LLMs), which once served primarily legitimate purposes. Underground forums and dark web marketplaces are buzzing with “dark LLMs” — custom...
AI tools spark surge in security service needs
The rapid spread of generative artificial intelligence (Gen AI) tools has reached a tipping point, raising serious cybersecurity concerns, and creating opportunities for managed service providers (MSPs). A survey of 200 North American security leaders conducted by OpinionRoute on behalf...
Better Business
Churn isn’t just a number — it’s a warning sign MSPs can’t ignore
Let’s get straight to the point: what’s your rate of customer churn? Are you happy with it? Keep in mind that the cost of replacing every lost customer is much higher than just keeping them in the first place. When...
Tip Tuesday: Crafting a BCDR policy that actually works for hybrid environments
A business continuity and disaster recovery (BCDR) policy is essential for protecting client environments from disruptive events. Traditional BCDR plans explain how to recover critical functions and restore data, but they often stop short of addressing the full complexity of...
CIRCIA compliance: What MSPs need to know now
The full implementation of the Cyber Incident Reporting for Critical Infrastructure Act (CIRCIA) is rapidly approaching, bringing with it a new package of rules and regulations that managed service providers (MSPs) must follow, at least those serving critical infrastructure clients....
Tech Insight
Tech Time Warp: The history of the Computer History Museum
It might seem a bit meta (not Meta!) for a technology history blog series to cover the history of the Computer History Museum, but the Silicon Valley institution is the mothership, and we certainly rely on its incredible web presence....
Tech Time Warp: Welchia—when the remedy was as bad as the malady
August 2003 was already challenging for network administrators. They were busy fending off the Blaster worm, whose payload caused computers to reboot every 60 seconds, so initially they may have reacted positively to news of the Welkin worm. Welkin was...
Pioneers in Tech: Sir Clive Sinclair, a man ahead of his time
One major development in the demise of the slide rule was the release of the Sinclair Executive Electronic Pocket Calculator in August 1972. At one-third the size of its competitors, not to mention half the cost, the Sinclair Executive was...
