Tip Tuesday: Optimizing network management using GenAI tools
Network systems are becoming increasingly complex, with rising demands for seamless performance. To meet these evolving standards, managed service providers (MSPs) are leveraging generative artificial intelligence (GenAI) to streamline network management. GenAI offers a range of capabilities that enable MSPs...
Preparing your marketing foundation for 2025 success
As the year winds down, the lead-up to Christmas often brings a natural slowdown. For managed service providers (MSPs), this quieter period can be a perfect window to prepare for a successful takeoff in the new year. Rather than hitting...
’Tis the season to avoid holiday email scams
Beware of common holiday email scams. As the holidays approach, businesses are busier than ever, and cybercriminals know it. Along with cheer, joy, and giving, the holidays also bring an unfortunate surge in cyber scams. As businesses tackle everything from...
MSPs are posed to gain an expanded role in generative AI adoption
Managed service providers (MSPs) are increasingly becoming a critical partner for organizations looking to build and deploy generative artificial intelligence (AI) applications. A survey of over 200 executives from enterprises in the Americas and Europe finds nearly two-thirds (65 percent)...
Sales & Marketing
Getting the basics right for MSPs
I’ve given up counting the number of managed services providers (MSPs) websites where I have looked at the “Home” and “About” pages and still wondered just what the company does. Bland statements that cover the same sort of things that...
The secret to successful outbound marketing for MSPs: Be normal
Outbound marketing has seen an interesting renaissance over the past 10 to 15 years. For people who’ve been in the IT world for decades, outbound marketing may stir up images of cold calling, direct mail, and maybe even knocking on...
Why building a successful sales team depends on your mindset
I recently had a discussion with a business owner who said it was time to start building his sales team. My initial thought? That’s excellent news for him! His business is maturing, and he’s ready to take his revenue generation...
Security
Cybersecurity Threat Advisory: Critical Windows kernel vulnerability
A pointer dereference weakness was discovered within the Microsoft Kernel Streaming Service that would allow an attacker to escalate their privileges to SYSTEM without any user interaction being required. Review the details in this Cybersecurity Threat Advisory to learn how...
Cybersecurity Threat Advisory: New social engineering campaign
An active social engineering campaigns uses Microsoft Teams and AnyDesk to deploy DarkGate malware. Attackers are impersonating trusted contacts during Teams calls to deceive victims into installing remote access tools, facilitating unauthorized system access, and deploying the malware. Review the...
Cybersecurity Threat Advisory: Microsoft MFA AuthQuake flaw
A new critical security flaw in Microsoft’s multi-factor authentication (MFA) system has been discovered. It enables attackers to easily bypass the protection and gain unauthorized access to user accounts. Review this Cybersecurity Threat Advisory to learn how to mitigate your...
Better Business
Boost MSP profitability with better project management
The key to success for any managed service provider (MSP) lies in their ability to effectively manage projects and maximize IT expertise across multiple accounts. However, a survey of over 130 CEOs and senior business leaders finds there is much...
A familiar name makes the CRN’s Women on the Rise List
The annual Channel Company (CRN) Women on the Rise List, which puts the spotlight on rising stars who drive success through partner focus, business smarts, and collaboration, was posted recently. It was exciting to have our very own Aisha Eugene,...
Why MSPs should prioritize data segmentation
Recent statistics for 2024 indicate that 90 percent of organizations have experienced at least one data breach or cyber incident. Given the growing regulatory scrutiny surrounding cybersecurity, it’s important to implement robust safety measures. One essential practice is data segmentation,...
Tech Insight
Tech Time Warp: Happy Birthday to pioneer in tech, Grace Hopper
Admiral Grace Hopper, one of the most legendary early females in the computer industry, would have celebrated her 118th birthday on December 9. Born in New York City in 1906, Hopper built a career in the U.S. Navy and computer...
Tech Time Warp: Recording industry takes on file-sharing pioneer Napster
Twenty-five years ago, a generation of college students hit the jackpot when it came to music. They moved to college dormitories with ethernet connections just as Shawn Fanning and Sean Parker launched Napster, the first mainstream peer-to-peer file-sharing service. Or,...
Tech Time Warp: A game “so simple that any drunk in any bar could play”
Sometimes the best ideas really are the simplest, and compared with the complexity of today’s video games or even some of its early pioneering contemporaries, that was the basis of Pong. Released on Nov. 29, 1972, Pong was—in the words...
