Why patch management automation is more critical than ever
In a shift that bodes well for managed service providers (MSP), a survey of over 250 security and IT professionals found patch management to be a significantly higher cybersecurity priority. Patching can be disruptive and resource-intensive Conducted by Demand Metric on behalf...
The SOC case files: XDR detects Akira ransomware exploiting a ‘ghost’ account
This edition of the SOC case files showcases how Barracuda Managed XDR detects a breach via a ‘ghost’ account and an unprotected server. The SOC is part of Barracuda Managed XDR, an extended visibility, detection, and response (XDR) service that...
What does it mean to be a PRO MSP?
At my managed service provider (MSP) marketing agency, Tech Pro Marketing, the word PRO is in our name, but in recent years, it’s also become somewhat of a mantra. To me, it’s all about results and relationships. Results are everything...
Barracuda’s Channel Chiefs on working with partners, innovations, and more
We are excited to share that CRN has named Barracuda’s Patrick O’Donnell, senior vice president of Americas sales, and Greg Saenz, vice president of channels for the Americas, to its prestigious list of 2025 Channel Chiefs. CRN releases the annual Channel Chiefs list, showcasing the...
Sales & Marketing
2025 trends for MSP marketing
It’s that time of year again—the time when we set goals and look forward to what the new year may bring. I’ve been in the managed service provider (MSP) marketing space for a very long time – and I can...
Top 5 marketing opportunities for MSPs in 2025
As we enter 2025, it’s the perfect time for managed service providers (MSPs) to reflect on their marketing strategies. This past year has brought many lessons, and while we’ve seen some marketing efforts have hit the mark, others have fallen...
Less is more: Why your MSP marketing plan should stop at page 1
On the surface, managed service provider (MSP) marketing may sound like a big, complex process. We work with a lot of MSPs who believe they need an exhaustive marketing plan with dozens of pages, graphs, charts, and everything else. In...
Security
Cybersecurity Threat Advisory: Xerox printer vulnerabilities
Two vulnerabilities, CVE-2024-12510 and CVE-2024-12511, have been found in the Xerox VersaLink C7025 Multifunction Printer. Upon successful exploitation, bad actors can capture authentication credentials through pass-back attacks via lightweight directory access protocol (LDAP), server message block (SMB), and file transfer...
Cybersecurity Threat Advisory: Critical Juniper vulnerability
A critical vulnerability, CVE-2025-21589, is found in Juniper Networks’ Session Smart Router, Session Smart Conductor, and WAN Assurance Router products. This flaw enables threat actors to bypass authentication mechanisms and gain administrative control over affected devices. Continue reading this Cybersecurity...
Cybersecurity Threat Advisory: Brute force attack targeting edge devices
The Shadowserver Foundation uncovered a large brute force attack, with approximately 2.8 million IPs launching attacks on edge devices like firewalls, routers, and VPNs. Continue to read this Cybersecurity Threat Advisory to learn how you can mitigate the risks of...
Better Business
Tip Tuesday: Improve cash flow with effective billing practices
If you’ve been a managed service provider (MSP) for a while, you’ve likely encountered demanding customers and overdue accounts. While there’s no foolproof way to completely resolve this challenge, improving your billing practices can help reduce the issue. Continue reading...
DeepSeek AI creates AI governance opportunity for MSPs
The launch of a lower-cost method for creating generative AI models with minimal guardrails has sparked controversy. This has highlighted the need for governance policies, which managed service providers (MSPs) will often enforce. Developed by researchers in China, the DeepSeek...
Boost cybersecurity audits: A guide for smaller MSPs
Cybersecurity is becoming an essential component of the services that managed service providers (MSPs) offer, and security audits are an important tool for MSPs of all sizes. Larger MSPs benefit from a deeper bench of personnel and products when conducting...
Tech Insight
Tech Time Warp: It’s the Storm Worm, not a secret admirer
The FBI had a real Debbie Downer message to deliver in 2008: That unexpected Valentine’s Day e-card was not from a secret admirer. Instead, it was an invitation for the unwitting recipient to join the Storm Worm botnet. Learn all...
Pioneers in Tech: Marian Croak, an “American idol” with 200 patents
Readers of a certain age will remember the frustration of trying to dial in their votes for Kelly Clarkson during the first season of American Idol. The phone lines would become overloaded! Most of us dialing in for Kelly probably...
Tech Time Warp: Java programming language is a thirtysomething
The programming language that made “Write Once, Read Anywhere” (WORA) a standard turns 34 this year (or 30, depending on which anniversary you’re counting). Learn about the history behind Java programming language in this edition of Tech Time Warp. The...
