Month: May 2020

Q&A: Brian Babineau on Global MSP Day’s timely celebration

Q&A: Brian Babineau on Global MSP Day’s timely celebration

With Global MSP Day upon us, Smarter MSP has been reaching out to key players in the managed services industry to gain their perspective on what this international event has to offer. We recently sat down with Brian Babineau, SVP...

/ May 20, 2020
SMBs’ security vs. headcount decision creates MSP opportunity

SMBs’ security vs. headcount decision creates MSP opportunity

Business executives in the wake of the COVID-19 pandemic are now wrestling with some critical decisions that are likely to define their relationships with managed service providers (MSPs) for many years to come. A survey of over 1,000 business decision...

/ May 20, 2020
Q&A: An outlook on managed services in the UK

Q&A: An outlook on managed services in the UK

Continuing with our series of MSP spotlight sessions we are hosting in the run up to Global MSP Day on May 21st, we spoke with Simon Gurner, Owner of Sunrise Technologies based in the UK. Simon began his journey in managed services in 2003 and...

/ May 19, 2020
Sell or wallow: Which sales path will you choose?

Sell or wallow: Which sales path will you choose?

You have heard me talk about the importance of MSPs adding new monthly recurring revenue (MRR) for more than a decade. Adding customers at the right price is key to becoming a World Class MSP. This strategy is more important...

/ May 19, 2020
Q&A: A Channel Chief assesses the state of managed services

Q&A: A Channel Chief assesses the state of managed services

As the build to Global MSP Day 2020 continues, Smarter MSP discussed the upcoming virtual event with eight-time CRN Channel Chief, Neal Bradbury. Neal shared his outlook on the current state of the managed services industry and opportunities that will...

/ May 18, 2020
Protecting remote workers from COVID-19 phishing attacks

Protecting remote workers from COVID-19 phishing attacks

Q: One of our customers’ remote workers recently clicked a phishing link. While we were able to prevent the attack from ultimately being successful, this is quite concerning, especially since remote workers are not within a secured network. How can...

/ May 18, 2020 / 1 Comment
Tech Time Warp: Hack shuts down PlayStation Network for 3 weeks

Tech Time Warp: Hack shuts down PlayStation Network for 3 weeks

Video games have been a godsend during the COVID-19 pandemic, providing those “staying at home” with diversion and a chance at safe social interaction (Animal Crossing, anyone?). It’s worth remembering, however, that even the big guys in digital gaming and...

/ May 15, 2020
Women in Tech: Perspectives on partner success in 2020

Women in Tech: Perspectives on partner success in 2020

Depending on who you ask, “success” can mean many different things. For some, it is reaching a certain level of profitability, whereas for others, it can simply mean securing your first managed services client. Here at SmarterMSP, one way that...

/ May 14, 2020
Protecting the cyber-classroom from its users

Protecting the cyber-classroom from its users

Last week, we discussed how vulnerable online classrooms can be to attempts from external actors and what routes they may take to get there. But as is the case most of the time in cybersecurity, the easiest entry method for...

/ May 14, 2020
Reliance on IT outsourcing to double in next 18 months

Reliance on IT outsourcing to double in next 18 months

A global survey of 1,250 business and IT leaders published by NTT finds the number of organizations that plan to outsource some aspect of IT environments in the next 18 months will double. According to the survey, 23 percent of...

/ May 13, 2020