Month: January 2022

observability
Managed observability services will pick up steam in 2022

Managed observability services will pick up steam in 2022

One of the biggest growth opportunities for managed service providers (MSPs) in 2022 will be the transition away from simply monitoring IT environments to providing true observability based on all the metrics, logs and the distributed traces that can be...

/ January 5, 2022 / 5 Comments
Sales team presentations
Ask an MSP Expert: How can my sales team get better at presenting?

Ask an MSP Expert: How can my sales team get better at presenting?

Q: I have recently onboarded a few new hires to our sales team. One area I’d like to provide some training on is giving presentations to clients and prospective clients. Are there tips I can share to help them be...

/ January 4, 2022
Security is the foundation of an MSP’s relationships with its customers

Security is the foundation of an MSP’s relationships with its customers

Everything’s moving along quite nicely: your customer is happy with the service you are providing, there have been no significant service interruptions, costs have remained in line with inflation, and so on. The relationship between the MSP and customer is...

/ January 3, 2022