Month: August 2026
Pioneers in Tech: Happy 80th birthday to Dr. Shirley Ann Jackson!
A very happy birthday to Dr. Shirley Ann Jackson, who turned 80 on Aug. 5. Jackson — whom Time magazine once called “perhaps the ultimate role model for women in science” — was the first Black woman to earn a...
MSPs have a new resource for managing AI costs
Managed service providers (MSPs) looking to build a practice around optimizing artificial intelligence (AI) infrastructure should start paying closer attention to the Tokenomics Foundation, which has now been formally launched. As an arm of the Linux Foundation, the Tokenomics Foundation...
Should your MSP outsource B2B lead nurturing?
You want more leads for your MSP and have started discussions about outsourcing B2B lead nurturing. Before you get further along in the process, hit pause. You may not have a problem outsourcing can fix. Key takeaways Outsourced lead nurturing...
The hidden costs of backup sprawl
A lot of businesses end up with a piecemeal approach to backup. While that’s certainly better than having no backup at all, it often creates a patchwork environment that is far less reliable than it appears. As someone who regularly...
The MSP sales stack is an expensive myth
Ask ten MSP owners what’s in their sales stack and you’ll get ten different answers, and every one of them is a number nobody’s added up. Here’s my bias, up front: I sell an MSP CRM. Take that for what...
Tech Time Warp: How a goodbye party launched DEF CON
The 34th DEF CON conference takes place Aug. 6–9 in Las Vegas. It’s no surprise that one of the hacker community’s most influential events has such a memorable origin story. Whether you’ve attended DEF CON or its more corporate cousin,...
What rising AI costs mean for MSPs
As more organizations successfully adopt artificial intelligence (AI), many are discovering that success comes with a growing challenge: managing costs. A recent survey of 700 engineering leaders and practitioners from organizations with more than 1,000 employees found that 26 percent...
The customer profitability problem MSPs can’t ignore
It’s margins that matter – not volumes. Several years ago, I wrote about the importance of identifying customers who cost an MSP money and those who drive profits. Today, that distinction matters more than ever. While many MSPs still focus...
The MSP playbook for agentic AI
For years, AI helped security teams detect threats faster while humans remained responsible for taking action. Agentic AI changes that model. Today’s tools can isolate endpoints, disable accounts, block traffic, and launch remediation workflows automatically. The speed benefits are clear,...
Why your PSA isn’t a CRM anymore
Your PSA (professional services automation platform) was built to run service delivery. It was not built to run sales. Smaller MSPs can use a PSA as a CRM until sales activity increases or large amounts of prospect data enter the...
