Category: Better Business
Ask an MSP Expert: How do I start a meaningful annual review process?
Q: As the end of the year approaches, I want to set 2016 goals for my 10 employees (administrators and technicians) and outline plans for their career development. We don’t have an HR presence, and I don’t have the budget...
Ask an MSP Expert: How can I thank my customers without breaking the bank?
Q: Earlier this week I received a thank you card in the mail from a vendor I partner with at my MSP business. I really liked the fact that they took the time to think of me and my...
Advice for IT service providers from the host of CNBC’s The Profit
Marcus Lemonis, the investor that hosts the highly rated show The Profit on CNBC, says IT service providers that want long-term success need to start focusing more on the people, processes, and products that define their business.
Robin Robins: Starting with the right premise
The other day I was driving to my chiropractor when I noticed another burger joint had opened up replacing a previous restaurant that sold—you guessed it—burgers. I suppose the other one failed and was forced to shut its doors like...
Ask an MSP Expert: How can I use social media to help my MSP business?
Q: I’m not very active on social media, but I’ve noticed that a few of my competitors are using it to promote their business. I understand how social media works, but I’m just not sure how to use it...
How can I convince my customers that the cloud is secure?
Q: One of my customers is reluctant to store their data in the cloud because they’re afraid it’s less secure than an on-premise storage option. As their managed service provider, I know that cloud storage is the best option...
Recipe for Success: Why break-fix customers are reluctant to switch to managed services
Do you have a solid SMB customer base, but you’re struggling to transition to a true managed services model? Many MSPs are looking to make this shift, knowing that it can provide opportunities to bring in more recurring revenue. It...
Free stuff you can do with a free hour to grow your MSP business
Have you somehow magically ended up with an hour on your hands that you don’t know what to do with? That doesn’t happen to me very often, but sometimes a meeting gets cancelled or a flight gets delayed and you...
Ask an MSP Expert: Ensure customers are backing up their data
Q: I guess I’ve been watching too many scary movies lately (it’s Halloween after all) because I had a nightmare that my customers weren’t backing up their data! In the dream, one of my customers insisted that they’d backed...
Ask an MSP Expert: How can I convince my customers to move to the cloud?
Q: I have a customer with aging IT infrastructure, and it’s time-consuming for my technicians to keep their systems running properly. I know moving to the cloud will be a better option for their business and make things more manageable...
