Category: Featured

Salesforce business packs could help MSP clients

Salesforce business packs could help MSP clients

As a managed service provider, your job has probably gotten more complex in recent months as companies have had to change the way they work in response to the pandemic. That might involve moving employees from an office to home....

/ June 8, 2020
Ask an MSP Expert: How can we streamline our patch management process?

Ask an MSP Expert: How can we streamline our patch management process?

Q: With the increase of cyber attacks and the growing remote workers, what are some best patch management practices to better protect my customers? Patch management serves as a key defense against cyber threats and is also required to ensure...

/ June 8, 2020 / 4 Comments
Tech Time Warp: How about them Apple IIs?

Tech Time Warp: How about them Apple IIs?

For many of us, our first introduction to the computer was an Apple II, whether playing Oregon Trail in the school computer lab or as one of the lucky few who owned this remarkable personal computers. Designed by Steve Wozniak...

/ June 5, 2020
Ask an MSP Expert: How can an RMM automate security offerings?

Ask an MSP Expert: How can an RMM automate security offerings?

Q: I have heard that adding an RMM tool can improve delivery of our managed security services offering for customers, specifically through automation. How can an RMM tool do this? If the new situation that MSPs and their clients find...

/ June 1, 2020 / 4 Comments
Tech Time Warp: Klez.H virus confuses with spoofed emails

Tech Time Warp: Klez.H virus confuses with spoofed emails

It is possible the creator of Klez was rather indecisive. The malware, which confounded computer users in the early 2000s, was all at once a virus, a worm, and a Trojan horse. Basically, Klez contained every trick in the hacker...

/ May 29, 2020
Reflecting on Global MSP Day 2020

Reflecting on Global MSP Day 2020

Global MSP Day 2020 has officially come and gone, and was certainly an event to remember. The 2020 edition of MSP Day was the first one to be conducted on a global scale, highlighting the MSP landscape from many different...

/ May 28, 2020
Passwords in a pandemic

Passwords in a pandemic

World Password Day was celebrated earlier this month with some sobering statistics that may have people rethinking the use of their daughter’s middle name or favorite Italian dish as the basis for all of their security. MSPs can only hope...

/ May 28, 2020
Robotic process automation for legacy environments

Robotic process automation for legacy environments

MSPs often deal with customers who are using older technology, sometimes years or decades old. In small and medium businesses if it’s not broken you probably aren’t going to invest resources by modernizing the toolset. But one thing you can...

/ May 26, 2020
Dealing with employee churn in a fast-moving world

Dealing with employee churn in a fast-moving world

As an MSP, you have a strong dependency on your staff, whether it is the sales team, customer support staff or the technical team behind the services you provide. However, the better these teams are, the bigger the target they...

/ May 25, 2020
Tech Time Warp: Lessons learned from the Sadmind worm

Tech Time Warp: Lessons learned from the Sadmind worm

On May 8, 2001, the CERT Division at Carnegie Mellon University issued an alert: A new worm was on the loose. The “sadmind/IIS worm” exploited well-known vulnerabilities in the Sun Microsystems’ Solaris operating system as well as Microsoft’s Internet Information...

/ May 22, 2020