Category: Featured

Helping clients shift to a fully digital sales process

Helping clients shift to a fully digital sales process

With the pandemic showing no signs of letting up in the U.S., your clients could be conducting online and phone sales for the foreseeable future. As the sales process shifts from in-person interactions to mostly digital, they could ask for...

/ August 13, 2020
Digital business initiatives spur demand for data management expertise

Digital business initiatives spur demand for data management expertise

Many organizations in the wake of the COVID-19 pandemic have been accelerating their digital business transformation initiatives as part of an effort to continue operating at a time when it’s often not easy to  engage in person. The challenge those...

/ August 12, 2020
Importance of after-hours servicing in the MSP industry

Importance of after-hours servicing in the MSP industry

Twenty-four seven, after-hours servicing is a fact of life for most MSP teams. This level of service allows MSPs to address and resolve clients’ infrastructure issues regardless of the time of day. It’s necessary to provide this service since downtime...

/ August 12, 2020
IT documentation platforms are an MSP’s best friend

IT documentation platforms are an MSP’s best friend

If you’re a managed services provider (MSP), this might sound familiar. You log into one platform for IT documentation, another for tracking, and yet another to run analytics. You’re constantly toggling between these different platforms to keep everything running smoothly....

/ August 11, 2020
Tech improvements for your MSP during the pandemic

Tech improvements for your MSP during the pandemic

The pandemic has revealed that MSPs and IT organizations are more essential than ever. It’s hard to imagine what it would have been like, trying to move an entire workforce to a remote environment without the help of MSPs and...

/ August 3, 2020
Tech Time Warp: Zotob worm wreaks havoc on the news

Tech Time Warp: Zotob worm wreaks havoc on the news

One way to make headlines is to go after the journalists themselves. On August 16, 2005, computers at CNN, ABC, The New York Times and The Associated Press were infected by the Zotob worm, along with machines at Caterpillar, and...

/ July 31, 2020
COVID-19 has the potential to change the nature of work forever

COVID-19 has the potential to change the nature of work forever

Over the last several months, many businesses, large and small, have been forced to close their offices and send employees home to work. This has presented many challenges, but companies have also learned many lessons about remote work that could...

/ July 30, 2020
Meeting strategic IT goals while staying in budget

Meeting strategic IT goals while staying in budget

Ambition in driving customer facing innovation is often dimmed when organizations are faced with the pragmatic reality that their IT budget is consumed by required security projects, “keep the lights on” operations, and desperately needed technology upgrades. Innovation is often...

/ July 28, 2020
Ask an MSP Expert: How can an RMM tool help my MSP business?

Ask an MSP Expert: How can an RMM tool help my MSP business?

Q: I am a relatively new MSP, with two technicians who are keeping up with the demand of several customers. My techs have been asking for a remote monitoring and management tool. Is this necessary, and how can an RMM...

/ July 20, 2020
Tech Time Warp: Daniel McCacken helps spawn FORTRAN

Tech Time Warp: Daniel McCacken helps spawn FORTRAN

Here’s an early birthday salute to the late Daniel McCracken, author of the definitive textbooks on FORTRAN. McCracken, who passed away in 2011, would have turned 90 on July 23. He wrote 26 books, including the first textbook on FORTRAN...

/ July 17, 2020