Category: Featured
Tech Time Warp: How about them Apple IIs?
For many of us, our first introduction to the computer was an Apple II, whether playing Oregon Trail in the school computer lab or as one of the lucky few who owned this remarkable personal computers. Designed by Steve Wozniak...
Ask an MSP Expert: How can an RMM automate security offerings?
Q: I have heard that adding an RMM tool can improve delivery of our managed security services offering for customers, specifically through automation. How can an RMM tool do this? If the new situation that MSPs and their clients find...
Tech Time Warp: Klez.H virus confuses with spoofed emails
It is possible the creator of Klez was rather indecisive. The malware, which confounded computer users in the early 2000s, was all at once a virus, a worm, and a Trojan horse. Basically, Klez contained every trick in the hacker...
Reflecting on Global MSP Day 2020
Global MSP Day 2020 has officially come and gone, and was certainly an event to remember. The 2020 edition of MSP Day was the first one to be conducted on a global scale, highlighting the MSP landscape from many different...
Passwords in a pandemic
World Password Day was celebrated earlier this month with some sobering statistics that may have people rethinking the use of their daughter’s middle name or favorite Italian dish as the basis for all of their security. MSPs can only hope...
Robotic process automation for legacy environments
MSPs often deal with customers who are using older technology, sometimes years or decades old. In small and medium businesses if it’s not broken you probably aren’t going to invest resources by modernizing the toolset. But one thing you can...
Dealing with employee churn in a fast-moving world
As an MSP, you have a strong dependency on your staff, whether it is the sales team, customer support staff or the technical team behind the services you provide. However, the better these teams are, the bigger the target they...
Tech Time Warp: Lessons learned from the Sadmind worm
On May 8, 2001, the CERT Division at Carnegie Mellon University issued an alert: A new worm was on the loose. The “sadmind/IIS worm” exploited well-known vulnerabilities in the Sun Microsystems’ Solaris operating system as well as Microsoft’s Internet Information...
Q&A: Brian Babineau on Global MSP Day’s timely celebration
With Global MSP Day upon us, Smarter MSP has been reaching out to key players in the managed services industry to gain their perspective on what this international event has to offer. We recently sat down with Brian Babineau, SVP...
Q&A: An outlook on managed services in the UK
Continuing with our series of MSP spotlight sessions we are hosting in the run up to Global MSP Day on May 21st, we spoke with Simon Gurner, Owner of Sunrise Technologies based in the UK. Simon began his journey in managed services in 2003 and...
