Category: Featured
IT documentation platforms are an MSP’s best friend
If you’re a managed services provider (MSP), this might sound familiar. You log into one platform for IT documentation, another for tracking, and yet another to run analytics. You’re constantly toggling between these different platforms to keep everything running smoothly....
Tech improvements for your MSP during the pandemic
The pandemic has revealed that MSPs and IT organizations are more essential than ever. It’s hard to imagine what it would have been like, trying to move an entire workforce to a remote environment without the help of MSPs and...
Tech Time Warp: Zotob worm wreaks havoc on the news
One way to make headlines is to go after the journalists themselves. On August 16, 2005, computers at CNN, ABC, The New York Times and The Associated Press were infected by the Zotob worm, along with machines at Caterpillar, and...
COVID-19 has the potential to change the nature of work forever
Over the last several months, many businesses, large and small, have been forced to close their offices and send employees home to work. This has presented many challenges, but companies have also learned many lessons about remote work that could...
Meeting strategic IT goals while staying in budget
Ambition in driving customer facing innovation is often dimmed when organizations are faced with the pragmatic reality that their IT budget is consumed by required security projects, “keep the lights on” operations, and desperately needed technology upgrades. Innovation is often...
Ask an MSP Expert: How can an RMM tool help my MSP business?
Q: I am a relatively new MSP, with two technicians who are keeping up with the demand of several customers. My techs have been asking for a remote monitoring and management tool. Is this necessary, and how can an RMM...
Tech Time Warp: Daniel McCacken helps spawn FORTRAN
Here’s an early birthday salute to the late Daniel McCracken, author of the definitive textbooks on FORTRAN. McCracken, who passed away in 2011, would have turned 90 on July 23. He wrote 26 books, including the first textbook on FORTRAN...
Documenting processes is more important than ever
In the work-from-home era it is more important now than ever to have clearly defined workflows and processes. In many cases, it is no longer possible for employees to simply walk over to the next desk and ask a colleague...
Helping technicians deliver onsite IT support during COVID-19
Q: As an MSP owner, what can I do to help my technicians deliver IT support during COVID-19 safely, while still meeting client needs? As many workers continue to be fully-remote, IT service companies are finding themselves forced to send...
Pioneers in Tech: Katherine Johnson, no longer a hidden figure
The movie “Hidden Figures” introduced the masses to Katherine Johnson, but it only scratched the surface of this fascinating and influential woman’s life. Played by Taraji P. Henson in the 2016 film, Johnson broke barriers throughout her life and played...
