Category: Tech Insight
Chatbots could help reduce the customer service burden
Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...
Don’t reinvent the wheel
Being an MSP means that you can provide services to your customers where you retain far more control than if you were an independent software vendor (ISV). ISVs who have on-premise software must provide support for implementations across a wide...
Tech Time Warp: Yahoo! domain name registered
Like many tech companies that made it big, Yahoo! has a rather inauspicious origin story. Initially, Yahoo! was the pet project of Jerry Yang and David Filo, graduate students in electrical engineering at Stanford University. “Jerry’s Guide to the World...
Keep an eye on the edge in 2020
It wasn’t that long ago that you had to learn about how the cloud would affect you and your client. Even as some stragglers are still getting their arms around those changes, the industry has begun a new subtle shift...
Why being secure is not the same as being compliant
While speaking with managed service providers (MSPs) on whether or not they are offering security to their SMB customers, I often end up in a conversation dealing with compliance. The subject of compliance is often at the forefront of partners...
Hybrid cloud computing comes to MSPs
By now, it’s apparent that no single provider of cloud services is likely to dominate the market any time soon. A recent survey of 100 IT executives at Global 2000 companies conducted by Goldman Sachs finds slightly more organizations are...
Tech Time Warp: Party On, Windows 7
Support for the beloved Windows 7 operating system ends Jan. 14, 2020. Microsoft is reminding users they will no longer receive security support and thus be more vulnerable to cyberattacks. The 10-year-old technology still has legions of devotees — Netmarketshare...
Service for tracking products specifically employed by MSPs enters beta
While there is no shortage of online sites that compare products for end users, the number of sites that provide a similar service for managed service providers (MSPs) has been comparatively slight. MSP Navigator is now beta testing a namesake...
How to help your clients build a mobile app with no-code tools
Most SMB owners probably think that having a mobile app is a goal that’s out of reach. They likely find that maintaining their website is a challenge, never mind finding the resources to build a mobile app. However, your MSP...
Tech Time Warp: The lesson to learn from Y2K, 20 years later
It’s cool 20 years later to snicker about the non-event Y2K turned out to be. However, the programmers who spent long hours ensuring it was a non-event get a bit defensive about that — and rightfully so. After all, their...
