Category: Tech Insight
Gartner analyst lifts veil on IT solution purchasing processes
At the 2019 UK London Managed Services & Hosting Summit this week, a Gartner analyst delivered some “good news.” Gartner research director Mark Paine told conference attendees it’s now only taking customers 50 percent longer to buy an IT solution,...
Ask an MSP Expert: Should I outsource NOC and Help Desk services?
Q: My managed service business is at a stage where we need more technicians to focus on resolving support tickets and provide help desk support. I am debating between hiring a Level 1 help desk agent or outsource to a...
Tech Time Warp: Bank of America introduces ERMA and revolutionizes checking
It’s easy to write checks off as passé, but according to Next Gen Personal Finance, the average American still writes 38 checks a year. Next time you pull out your checkbook, consider the extraordinary staying power of checking technology, which...
MSPs need to embrace Kubernetes to drive hybrid cloud computing
Hybrid cloud computing seems to be one of those goals everyone wants to achieve, but no one is quite sure how to accomplish. Most cloud computing platforms are managed today in isolation from one another. If a managed service provider...
Ask an MSP Expert: How can I convince customers to invest in backup and recovery?
Q: Many SMB customers say they want to be increase their cybersecurity posture, but they decide to forego backup and disaster recovery services. How can I convince them that this is still an essential component to protecting their business? We’ve...
You can experiment with blockchain development tools for free
You might easily have missed it this week, when Kadena, a Brooklyn, New York startup, announced a free private Blockchain as a Service tool in the Azure Marketplace, but it could be more relevant to you than you think. When...
Tech Time Warp: Compaq introduces the Presario and dominates the PC market
If you owned a home computer in the 1990’s, chances are it was a Compaq Presario. Today, the name Compaq might incite nostalgia, but during the 1980’s and 1990’s, Compaq dominated the personal computer market. Compaq was one of the...
How DevOps savvy is your organization?
The term DevOps has been bandied about for several years now, and while its meaning is open to debate, it’s basically a set of principles that help establish roles for developers and IT to build software in a continuous delivery...
VMware Cloud on AWS momentum starts to swell
Following a few early VMware missteps, it would appear that cloud momentum surrounding VMware, on the eve of the annual VMworld conference next week, is finally starting to increase. A survey of 1,156 IT and business professionals published today by...
5 steps to adopting a cloud services model
Cloud computing has transformed the way companies do business. It’s no longer a solution for just enterprises, as it’s expected to exceed $270 billion by 2020 and 44 percent of the growth will come from small businesses. And it’s anticipated...
