Most Discussed Posts
3 leadership books every MSP should read
An integral aspect of any business is looking for new ways and ideas on how to improve your business practices from within. If your MSP can accomplish this, every area of the business will benefit — from customer satisfaction to...
Malicious memes?
We’ve all seen them and laughed at them. There’s “Grumpy Cat” or “Be Like Bill.” In some cases, these memes have racked up over a billion views. That’s almost 20 percent of the world’s population who have been “dancing like the...
Savvy MSPs track IT salaries to determine where to focus their efforts
The fundamental advantage any managed service provider (MSP) has is that they can aggregate the total cost of delivering an IT service across multiple customers. In contrast, an internal IT organization needs to absorb the entire cost for every full-time...
Why you shouldn’t fear the word “No” when selling
The following is an example of a question that I get from MSPs FREQUENTLY: “Once I get the contact on the phone, say the CEO, he or she will usually say, ‘Yes, I got your information and passed it on...
Reliance on MSPs expected to increase in 2019
As hybrid cloud computing becomes more complex — thanks to rise of so-called cloud native computing models — there appears to be an increase in the willingness of IT organizations to rely on managed service providers (MSPs).
In 2019, make your MSP’s website a lead generator, NOT just an IT services brochure
Years ago, I worked as an independent computer consultant — back when that was still a pretty novel idea. Computers weren’t ingrained into every small business the way they are now. Not every organization, large and small, was connected to...
How easily are you FOOLED by a rookie in an expert’s costume?
John Edwards, the psychic medium known for talking to people’s dead relatives, makes millions selling tickets to two-hour events all over the world. At these events, he performs (key word: PERFORMS) his psychic feat to people wanting to believe in...
Progress on IoT projects remains slow but steady
By now, most organizations are at the very least familiar with the Internet of Things (IoT) as a concept. However, adoption of IoT has been uneven at best. A new report published by Dresner Advisory Services finds only 32 percent...
5 Reasons selling Password Management-as-a-Service makes sense
After working at four different MSPs and eventually founding my own, I’ve experienced firsthand the pains of trying to manage hundreds of passwords so techs can gain access to and support client networks. Even though these pains can be hard...
The hidden sales bias that hurts your business
Technology professionals, perhaps more than any other group, tend to have open minds. Our industry is driven by innovation, and we are perpetually wrangling updates and seizing the opportunities that a new development enables for us and for our clients....
