Stop pitching services: How to solve problems, build relationships, and win clients
You don’t want a sales rep for your MSP who is laser focused on finding someone who is ready to buy today. No, you want someone who takes a different approach. A rep who guides conversations, uncovers real challenges, and...
Partner Spotlight: Shifting from reactive support to resilient security
STF Consulting is a New Jersey–based managed service provider (MSP) supporting clients in manufacturing, logistics, and professional services—industries where downtime and security gaps are not tolerated. Their mission is to deliver secure, proactive IT environments that reduce risk, meet strict...
How MSPs close the cloud migration security gap
When a client migrates to Microsoft 365 or Google Workspace, the instinct is to declare victory once emails are flowing, files are accessible, and users are productive again. The project feels complete. Except it isn’t, because security didn’t make the...
Worldwide IT services spending to increase in 2026
The market research firm Gartner is forecasting that global IT services revenue will increase 9 percent in 2026, reaching $1.87 trillion, up from $1.71 trillion in 2025. Overall, Gartner predicts worldwide IT spending will climb to $6.31 trillion in 2026—an...
Sales & Marketing
What Your MSP competitors reveal (and how to sell against it)
Most MSPs doing competitive research are looking at the wrong things. Follower counts. Engagement rates. Whether a competitor posted three times last week or once. Some of this is useful information – an up-to-date, active social media presence can immediately...
If you’re an MSP owner who wants more consistent leads, start here
As someone who’s spent the last 8+ years helping hundreds of MSPs generate leads and book real sales conversations, I hear the same frustration over and over again: “We’re doing some marketing… but leads are inconsistent.” Some months are busy. ...
The AI opportunity in account management for MSPs
MSPs have already survived one identity crisis. The shift from break-fix to recurring services was not a gentle transition for most people. It required changing how you priced, staffed, sold, and thought about your relationship with clients. Innovators and early...
Security
Cybersecurity Threat Advisory: Exchange on-premise OWA vulnerability exploited
A Microsoft Exchange Server Outlook Web Access (OWA) spoofing vulnerability, tracked as CVE‑2026‑42897, is actively being exploited in the wild. This issue affects Exchange Server 2016, Exchange Server 2019, and Exchange Server Subscription Edition across all update levels. Continue reading...
Tech Time Warp: Was Java too much of a good thing?
This edition of Tech Time Warp takes us back to 1995—the public debut of Java, the legendary “Write Once, Run Anywhere” programming language—and a textbook example of the security perils of ubiquitous technology. The birth of Java On May 23,...
Cybersecurity Threat Advisory: Cisco Catalyst SD-WAN zero day vulnerability
An authentication bypass zero-day vulnerability, tracked as CVE-2026-20182 with a maximum CVSS score of 10.0, has been identified in Cisco Catalyst SD-WAN Controller and Manager. The vulnerability allows unauthenticated attackers to gain the highest level of administrative access to affected...
Better Business
Inside IT: Opportunities MSPs should miss
A global survey of 400 IT leaders provides some significant insights into the types of IT expertise that organizations might be willing to consider relying on a provider of IT services to provide. Conducted by the Linux Foundation, the survey...
Tip Tuesday: Use Global MSP Day to set 5 powerful goals for the coming year
When you’re a managed service provider (MSP), it’s easy to get caught up in the day-to-day tasks. Soon, the broader picture gets pushed aside as your team remains stuck in day-to-day operations. As we head into the 9th Annual Global...
Survey shows MSPs with cloud optimization expertise are in need
A survey of 300 U.S. finance leaders at organizations with more than $50 million in revenue suggests companies are looking to fund artificial intelligence (AI) initiatives in part by optimizing cloud spending. Surging cloud costs A survey conducted by market...
Tech Insight
Tech Time Warp: Ransomware continues to make computer users WannaCry
This month’s Canvas ransomware attack—in addition to making finals week more stressful for thousands of college students and their professors—was a stark reminder about the continued threat of ransomware. Consider it a bit of a Tech Time Warp. It’s enough...
Pioneers in Tech: Why you should know Ida Rhodes
The Jewish calendar has been closely tied to mathematics for centuries—but it wasn’t until 1977 that Hebrew dates could be calculated by a computer program. The breakthrough was the work of retired human “computer” Ida Rhodes, born Hadassah Itzkowitz in...
Tech Time Warp: First prosecution under the Computer Fraud and Abuse Act
Does the punishment fit the crime? Let’s dive into this week’s Tech Time Warp to find out. Insiders from the nascent cybersecurity industry debated this question after the May 4, 1990, sentencing of Robert Tappan Morris, the first individual prosecuted...
