Increased open source software reliance creates MSP opportunities
A survey of 712 IT professionals suggests that as organizations rely more on open source software, they are struggling with security updates and patches (39 percent), installations, upgrades, and configurations (30 percent), and technical support (29 percent). Nearly half (47...
Partner Spotlight: Turning compliance pressure into business growth
As regulatory pressure intensifies across Europe, IT teams are facing a growing mandate to prove stronger cyber resilience—especially under frameworks like NIS2. For Belgian IT integrator Group K, these challenges have become an opportunity. By pairing deep security expertise with...
What does a “right-size” incident response plan look like?
Often, when a cyber incident occurs, the response is ad hoc—a reactive, seat‑of‑the‑pants scramble. After all, every incident is different, so how can you plan for what you don’t know? But just as every building fire is different, there are...
Tip Tuesday: Adding recurring employee qualification tracking to your services
The managed service provider (MSP) landscape is moving toward proactive compliance and employee qualification management. As MSPs, you should add recurring employee qualification tracking to your service offerings to increase revenue and improve your clients’ overall satisfaction. The value of...
Sales & Marketing
Stop pitching services: How to solve problems, build relationships, and win clients
You don’t want a sales rep for your MSP who is laser focused on finding someone who is ready to buy today. No, you want someone who takes a different approach. A rep who guides conversations, uncovers real challenges, and...
How sales assessments help MSPs avoid costly hiring mistakes
Resumes and interviews rarely tell the full story. Candidates can present themselves well, but that does not mean they can prospect, reach decision-makers, or sell value. Too often that gap shows up in MSP environments after you’ve gone through the...
Does LinkedIn still work to generate leads for MSPs? Or is it just spam?
Back in 2017, LinkedIn felt like a hidden playground for marketers. Few MSPs used it to generate leads, and even fewer did it well. I had this vision: I was going to become the person who helped MSPs get leads...
Security
Cybersecurity Threat Advisory: Apache HTTP Server security issues
Apache has released Apache HTTP Server version 2.4.67 to address five security vulnerabilities, including a critical flaw that may allow remote code execution over HTTP/2 (CVE-2026-23918). Read this Cybersecurity Threat Advisory now to mitigate you and your clients’ risk. What...
Cybersecurity Threat Advisory: “Copy Fail” Linux vulnerability
Security researchers have disclosed CVE-2026-31431, commonly known as “Copy Fail,” a high-impact Linux local privilege escalation vulnerability affecting multiple distributions, including enterprise and cloud-optimized variants. Read this Cybersecurity Threat Advisory now to mitigate you and your clients’ risk. What is...
How MSPs close the cloud migration security gap
When a client migrates to Microsoft 365 or Google Workspace, the instinct is to declare victory once emails are flowing, files are accessible, and users are productive again. The project feels complete. Except it isn’t, because security didn’t make the...
Better Business
Partner Spotlight: Shifting from reactive support to resilient security
STF Consulting is a New Jersey–based managed service provider (MSP) supporting clients in manufacturing, logistics, and professional services—industries where downtime and security gaps are not tolerated. Their mission is to deliver secure, proactive IT environments that reduce risk, meet strict...
Understanding ego states to build stronger buyer relationships
Back in the late 1950s, Eric Berne introduced a model that suggests each of us operates from three ego states: Parent, Adult, and Child (PAC). These ego states surface in different situations and are influenced by how others present their...
New billings for managed enterprise services increase despite challenges
Demand for managed services appears to be on the upswing once again, though signs are emerging that certain segments are coming under sustained pressure. A quarterly Information Services Group (ISG) Index tracking new bookings exceeding $5 million in value shows...
Tech Insight
Tech Time Warp: First prosecution under the Computer Fraud and Abuse Act
Does the punishment fit the crime? Let’s dive into this week’s Tech Time Warp to find out. Insiders from the nascent cybersecurity industry debated this question after the May 4, 1990, sentencing of Robert Tappan Morris, the first individual prosecuted...
Worldwide IT services spending to increase in 2026
The market research firm Gartner is forecasting that global IT services revenue will increase 9 percent in 2026, reaching $1.87 trillion, up from $1.71 trillion in 2025. Overall, Gartner predicts worldwide IT spending will climb to $6.31 trillion in 2026—an...
Tech Time Warp: Apple II Forever launches a tech mainstay—the Apple Event
The simply named “Apple Events” are a cultural touchpoint, instantly recognizable to even Android users. These product launches have taken on an identity of their own, a legacy worth revisiting in this Tech Time Warp. They even catapulted the black...
