AI drives changes to MSP certification
A certification many managed service providers (MSPs) use to validate their IT service practices now covers AI-enabled services, privileged identities, and third-party providers. The latest version of the Unified Certification Standard for Cloud and Managed Service Providers from MSPAlliance also...
The MSP guide to managing supply chain risk
In 2026, supply chain attacks have become one of the most feared threats in cybersecurity, and for good reason. When attackers compromise a vendor with privileged access to multiple environments, they do not just breach one organization. They can potentially...
Why MSPs need a unified IAM platform to scale securely
With identity becoming the new security perimeter, many MSPs are looking for ways to simplify identity and access management (IAM) while delivering stronger protection to their customers. Consolidating essential identity security capabilities into a single platform can help reduce operational...
Why smaller MSPs outrank you online
There’s a five-person MSP in your market that’s been around for four years. You’ve been around for twelve. You have three times the headcount, a longer client list, and a track record the smaller MSP can’t match. Yet when a...
Sales & Marketing
MSP owners: Sell more, build less with AI
If you still own sales at your MSP, you probably already have a 40-plus-hour work week before you open Claude, ChatGPT, or another AI tool and start building something. So if you’re going to work another 10, 20, or 80...
Will AI recommend your MSP to buyers?
Key takeaways Your prospects ask AI for a list of MSPs before they ever search Google or visit a provider’s website. They describe their company, IT environment, security concerns, industry requirements, and location, then ask ChatGPT, Gemini, or Perplexity which...
How MSPs can use AI to build better prospecting lists
AI can help with MSP sales prospecting, but I wouldn’t spend ten minutes asking an LLM to research every company before making a call. Instead, use AI to remove the administrative work that slows prospecting: cleaning lists, extracting data from...
Security
Cybersecurity Threat Advisory: TrustSink attack targets Microsoft Entra ID
TrustSink is an attack technique that abuses Microsoft Entra ID’s federated trust model. It uses a rogue MFA provider to intercept user credentials during legitimate login attempts. The attack captures plaintext passwords in real time without the user’s knowledge. Attackers...
Cybersecurity Threat Advisory: Citrix NetScaler vulnerabilities
Attackers are actively exploiting two critical vulnerabilities in Citrix NetScaler ADC and NetScaler Gateway. Citrix confirmed the vulnerabilities, CVE-2026-88771 and CVE-2026-88772, on September 27. Both flaws enable remote code execution, and attackers have used them to deploy web shells and...
Cybersecurity Threat Advisory: Ransomware exploits Confluence servers
Feral Wolf has targeted Russian organizations through exposed Confluence servers, insecure 1C configurations, and compromised contractors, ultimately deploying ransomware. The campaign exploited the Atlassian Confluence vulnerability CVE-2023-22515. What is the threat? Feral Wolf is a financially motivated ransomware group that...
Better Business
AI is putting pressure on GSI contract renewals
A recent survey of 112 U.S.-based IT leaders at global enterprises suggests contract renewal discussions with global systems integrators (GSIs) may become more challenging. Market research firm UserEvidence conducted the survey on behalf of BigPanda, an AIOps platform provider. The...
Education IT in 2026: Where MSPs can add value
As the Northern Hemisphere moves from a disruptive summer into a hopefully calmer fall, students have headed back to school. For schools, colleges, and universities, the eternal question remains: should they standardize on PCs and Microsoft, PCs and Google, Chromebooks...
The MSP Advantage: Leading with business outcomes
Managed service providers are under increasing pressure to deliver more value to customers while managing growing cybersecurity risks, rising expectations, and expanding technology stacks. Businesses expect their MSP to provide strategic guidance, improve security outcomes, and simplify operations, while maintaining...
Tech Insight
Tech Time Warp: How Mirai turned insecure IoT devices into a powerful botnet
Ten years ago, the tech world was abuzz with possibilities for the “Internet of Things” (IoT) — including bad actors. A hacker’s frustration sparks a bigger scheme In this case, the bad actors were a trio of college-age hackers whose...
Tech Time Warp: Lessons learned from the Yahoo breaches of the early 2010s
Ten years ago, Yahoo announced a massive security breach—the largest of its time. Account information for 500 million Yahoo users had been stolen in a hybrid state-sponsored and criminal hacker attack. When cyber espionage reached Yahoo The details sound straight...
Tech Time Warp: There she is… Miss computer-predicted America
In 1981, David Remnick — future editor of The New Yorker — wrote the following in The Washington Post: “… something has to be said for any kind of technology that can interpret hazy Miss America qualities like radiance and...
