AI drives changes to MSP certification
A certification many managed service providers (MSPs) use to validate their IT service practices now covers AI-enabled services, privileged identities, and third-party providers. The latest version of the Unified Certification Standard for Cloud and Managed Service Providers from MSPAlliance also...
The MSP guide to managing supply chain risk
In 2026, supply chain attacks have become one of the most feared threats in cybersecurity, and for good reason. When attackers compromise a vendor with privileged access to multiple environments, they do not just breach one organization. They can potentially...
Why MSPs need a unified IAM platform to scale securely
With identity becoming the new security perimeter, many MSPs are looking for ways to simplify identity and access management (IAM) while delivering stronger protection to their customers. Consolidating essential identity security capabilities into a single platform can help reduce operational...
Why smaller MSPs outrank you online
There’s a five-person MSP in your market that’s been around for four years. You’ve been around for twelve. You have three times the headcount, a longer client list, and a track record the smaller MSP can’t match. Yet when a...
Sales & Marketing
How MSPs should measure the real ROI of AI in sales and marketing
AI sales and marketing tools love to tell you how much time they save. That number is usually based on the happy path: how long the task took before AI versus how long it takes after AI produces an output....
The MSPs who built on word of mouth are now in trouble
There’s a quiet crisis happening in the MSP space right now that doesn’t get talked about enough. I’m seeing it with more clients every year. An MSP owner calls me. They’ve been in business 20, sometimes 30 years. They’ve done...
MSP owners: Sell more, build less with AI
If you still own sales at your MSP, you probably already have a 40-plus-hour work week before you open Claude, ChatGPT, or another AI tool and start building something. So if you’re going to work another 10, 20, or 80...
Security
Cybersecurity Threat Advisory: Milk Dragon AiTM phishing kit
Security researchers have identified Milk Dragon (also known as NaiLong), a Phishing-as-a-Service (PhaaS) platform being used in large-scale social media fraud campaigns. By impersonating well-known brands and using realistic online shopping experiences, the threat enables attackers to steal payment card...
Cybersecurity Threat Advisory: Critical SonicWall SMA1000 vulnerabilities
Barracuda Managed XDR’s Security Operations Center has observed increased scanning and profiling of internet-exposed SonicWall SMA 1000 Series appliances following the disclosure of four new vulnerabilities, including a critical pre-authentication server-side request forgery (SSRF) flaw (CVE-2026-102255, CVSS 10.0). Although SonicWall...
The AI supply chain: The vendor nobody is watching
As we sit in the middle of Cybersecurity Awareness Month, we’ve talked about supply chain attacks recently. But there’s one part of the chain that still gets overlooked, largely because it’s new. MSPs have spent years learning to scrutinize the...
Better Business
The need for human intervention in AI governance
Around the 1st century CE, the Roman poet Juvenal posed the relatively well-known question, “Quis custodiet ipsos custodes?” This literally translates to, “Who will guard the guards themselves?” At the time, it was aimed at those in power and the...
Cybersecurity Awareness Month is your most underrated growth opportunity
Every October, managed service providers (MSPs) fill inboxes with cybersecurity tips, awareness campaigns, and phishing reminders. Most customers appreciate the information, but few take meaningful action. The MSPs that get the most value from Cybersecurity Awareness Month take a different...
AI investments are raising the stakes for MSPs
The saying that two opposite things can both be true appears especially relevant for channel partners today. A survey of 400 decision-makers at IT solution providers in North America and Western Europe conducted by Futurum Group found that more than...
Tech Insight
Pioneers in Tech: Remembering Dado Banatao, designer of the first PC chipset
You probably haven’t thought about your chipset lately—but if you were missing it, you would notice. Dado Banatao, who was born in 1946 in a Filipino farming village that lacked electricity, was the designer behind the first PC chipset. (For...
Tech Time Warp: How Mirai turned insecure IoT devices into a powerful botnet
Ten years ago, the tech world was abuzz with possibilities for the “Internet of Things” (IoT) — including bad actors. A hacker’s frustration sparks a bigger scheme In this case, the bad actors were a trio of college-age hackers whose...
Tech Time Warp: Lessons learned from the Yahoo breaches of the early 2010s
Ten years ago, Yahoo announced a massive security breach—the largest of its time. Account information for 500 million Yahoo users had been stolen in a hybrid state-sponsored and criminal hacker attack. When cyber espionage reached Yahoo The details sound straight...
