Expert reflections: Top cybersecurity trends of 2025
As 2025 comes to a close, cybersecurity professionals are taking stock of a year shaped by both familiar threats and rising perils. So, what truly surprised security leaders this year—and what can we learn from it? To find out, I...
The 2025 ITRC Consumer Impact Report: A new era of identity crime
Founded in 1999, the Identity Theft Resource Center (ITRC) is a national nonprofit dedicated to empowering and guiding consumers, victims, businesses and government agencies to minimize risk and mitigate the impact of identity compromise and crime. The ITRC provides free...
Cyberattack targets included MSPs in energy sector
Amazon Web Services (AWS) has issued a stark reminder of just how dangerous and persistent cyberattacks targeting managed service providers (MSPs) can be—especially when those MSPs support critical industries. The cloud provider recently released new findings showing that a series...
AI in 2026: Hype vs. reality
Well, here we are. 2026 has arrived, and chances are you’ve overindulged—not just in food and drink, but in consuming endless “expert” predictions about the year ahead. If you’ve been paying attention, you’ve probably noticed that nearly every forecast has...
Sales & Marketing
If you’re an MSP owner who wants more consistent leads, start here
As someone who’s spent the last 8+ years helping hundreds of MSPs generate leads and book real sales conversations, I hear the same frustration over and over again: “We’re doing some marketing… but leads are inconsistent.” Some months are busy. ...
Why selling managed services feels harder right now (and what to do about it)
Selling IT managed services feels harder today not because demand has disappeared, but because how buyers make decisions has fundamentally changed. MSPs that understand this shift can shorten stalled sales cycles, improve forecast accuracy, and regain momentum without pushing harder....
10 Critical sales hunting skills every high-performing rep has
Great sales hunters can open new opportunities, create pipelines from scratch, and drive consistent growth. Yet many reps labeled as hunters rely on personality instead of the behaviors that actually generate conversations. The real strength of a true hunter is...
Security
Cybersecurity in 2026: Experts predict what’s next
Over the past two weeks, we’ve reflected on 2025’s cybersecurity developments—with a few glimpses into 2026. Today, we turn our full attention to the year ahead, sharing predictions from leading experts on what’s next for cybersecurity. AI will elevate phishing...
Cybersecurity Threat Advisory: AdonisJS Bodyparser vulnerability
A severe security flaw has been identified in the @adonisjs/bodyparser npm package, a core component of the AdonisJS TypeScript-first web framework. Tracked as CVE-2026-21440, the vulnerability stems from a path traversal issue in the multipart file handling mechanism. If exploited,...
Cybersecurity Threat Advisory: Critical n8n vulnerability
A severe vulnerability, tracked as CVE-2025-68668 with a CVSS score of 9.9, was recently discovered in n8n, an open-source workflow automation platform. The flaw enables authenticated users with create or modify workflows permissions to execute arbitrary system commands on the...
Better Business
Mergers and acquisitions: Disruptions and opportunities for MSPs
Few business events are as challenging as a merger or acquisition. Even with the best intentions, outcomes rarely align perfectly with expectations. For managed service providers (MSPs), these transactions can create significant uncertainty—but also open doors to new opportunities. Three...
Customer incentives: A proven catalyst for MSP growth
Managed service providers (MSPs) have always cared about customer retention—but now IT vendors are putting real incentives behind it. Amazon Web Services (AWS), for example, is introducing two updates to its partner program next year that reward MSPs for keeping...
Customer management incentive programs fuel MSP growth
Customer retention has always been a priority for managed service providers (MSPs), but IT vendors are now placing even greater emphasis on it—and backing that focus with financial incentives. Doubling down on customer retention Amazon Web Services (AWS), for example,...
Tech Insight
Tech Time Warp: HP introduces the first scientific handheld calculator
In a world where smartphones are ubiquitous, it’s worth marveling that only 54 years ago, market research indicated there would be little interest in a pocket-sized scientific calculator. However, in a stroke of bad luck for the slide rule, HP...
Tech Time Warp: Wishing the world a “Merry Christmas” via text for 33 years
This week’s Tech Time Warp goes back thirty-three years ago when a 22-year-old software engineer in the UK started what is now a modern holiday tradition: sending Christmas greetings via text. Neil Papworth sent the first SMS text message to...
Barracuda Assistant arrives in Barracuda Managed XDR dashboard
We’re excited to announce that Barracuda Assistant, our AI-powered support companion, is now available directly within the Barracuda Managed XDR dashboard. With this launch you get instant access to answers, step-by-step guidance and all the how-to resources you need, without ever...
