Expert reflections: Top cybersecurity trends of 2025
As 2025 comes to a close, cybersecurity professionals are taking stock of a year shaped by both familiar threats and rising perils. So, what truly surprised security leaders this year—and what can we learn from it? To find out, I...
The 2025 ITRC Consumer Impact Report: A new era of identity crime
Founded in 1999, the Identity Theft Resource Center (ITRC) is a national nonprofit dedicated to empowering and guiding consumers, victims, businesses and government agencies to minimize risk and mitigate the impact of identity compromise and crime. The ITRC provides free...
Cyberattack targets included MSPs in energy sector
Amazon Web Services (AWS) has issued a stark reminder of just how dangerous and persistent cyberattacks targeting managed service providers (MSPs) can be—especially when those MSPs support critical industries. The cloud provider recently released new findings showing that a series...
AI in 2026: Hype vs. reality
Well, here we are. 2026 has arrived, and chances are you’ve overindulged—not just in food and drink, but in consuming endless “expert” predictions about the year ahead. If you’ve been paying attention, you’ve probably noticed that nearly every forecast has...
Sales & Marketing
If you’re an MSP owner who wants more consistent leads, start here
As someone who’s spent the last 8+ years helping hundreds of MSPs generate leads and book real sales conversations, I hear the same frustration over and over again: “We’re doing some marketing… but leads are inconsistent.” Some months are busy. ...
Why selling managed services feels harder right now (and what to do about it)
Selling IT managed services feels harder today not because demand has disappeared, but because how buyers make decisions has fundamentally changed. MSPs that understand this shift can shorten stalled sales cycles, improve forecast accuracy, and regain momentum without pushing harder....
10 Critical sales hunting skills every high-performing rep has
Great sales hunters can open new opportunities, create pipelines from scratch, and drive consistent growth. Yet many reps labeled as hunters rely on personality instead of the behaviors that actually generate conversations. The real strength of a true hunter is...
Security
Cybersecurity Threat Advisory: Path traversal RCE in Gogs
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) confirmed active exploitation of a critical vulnerability in the self-hosted Git service Gogs, adding it to the Known Exploited Vulnerabilities (KEV) catalog. Federal Civilian Executive Branch agencies must apply mitigations or discontinue...
Cybersecurity Threat Advisory: ServiceNow AI Platform vulnerability
ServiceNow has revealed details of a critical vulnerability—now patched—in its AI Platform that could allow an unauthenticated attacker to impersonate any user and execute actions with that user’s privileges. Review this Cybersecurity Threat Advisory now to mitigate your risk and...
Cybersecurity Threat Advisory: Urgent patch for Trend Micro RCE flaw
Trend Micro has released security updates addressing multiple vulnerabilities in on-premises versions of Apex Central. The most critical issue, CVE-2025-69258 with a CVSS score of 9.8, is a remote code execution vulnerability in LoadLibraryEX. Two other vulnerabilities, CVE-2025-69259 with a...
Better Business
Report: Global managed services market to exceed $1 trillion by 2035
A new report from Market Research Future (MRFR) projects that the managed services market in North America will grow at a CAGR of 7.18 percent between 2025 and 2035, reaching $419.7 billion, up from $209.9 billion in 2025. Globally, the...
Keeping pace in 2026: MSP essentials for success
Welcome to 2026. Are you excited to leave 2025 behind and embrace new opportunities, or do you feel apprehensive as uncertainties loom on the horizon? One thing is certain: 2026 will be challenging. The rapid pace of change—especially in AI—means...
Tip Tuesday: How to perform a compliance gap analysis for your MSP clients
Compliance gap analysis is a strategic tool that reduces risk across your client’s environments. By identifying where actual practices fall short of regulatory or contractual standards, you get a clearer picture of their operational vulnerabilities. These gaps often point to...
Tech Insight
Pioneers in Tech: Sandra Bullock, Academy award winner, actress, producer, internet pioneer
Your socials may have been buzzing in the past few days with an exciting bit of resurfaced news. One of America’s most popular actresses—known for her girl-next-door persona and rise to stardom in the 1990s—is also a pioneer in technology....
Tech Time Warp: HP introduces the first scientific handheld calculator
In a world where smartphones are ubiquitous, it’s worth marveling that only 54 years ago, market research indicated there would be little interest in a pocket-sized scientific calculator. However, in a stroke of bad luck for the slide rule, HP...
Tech Time Warp: Wishing the world a “Merry Christmas” via text for 33 years
This week’s Tech Time Warp goes back thirty-three years ago when a 22-year-old software engineer in the UK started what is now a modern holiday tradition: sending Christmas greetings via text. Neil Papworth sent the first SMS text message to...
