The Evolution of BEC: Smarter attacks, higher stakes
Business email compromise (BEC) remains one of the most financially damaging cybercrimes targeting U.S. companies, with losses reaching $2.77 billion across more than 21,000 incidents in 2024, according to the FBI’s Internet Crime Complaint Center. Even more concerning is how...
3 must-know predictions shaping channel partner success in 2026
As the channel partner and managed services landscape rapidly evolves, staying ahead of industry trends is more crucial than ever. Navigating the challenges and opportunities of 2026 will require MSPs and channel partners to anticipate technological shifts, enhance their offerings,...
Report: Global managed services market to exceed $1 trillion by 2035
A new report from Market Research Future (MRFR) projects that the managed services market in North America will grow at a CAGR of 7.18 percent between 2025 and 2035, reaching $419.7 billion, up from $209.9 billion in 2025. Globally, the...
Tip Tuesday: How to perform a compliance gap analysis for your MSP clients
Compliance gap analysis is a strategic tool that reduces risk across your client’s environments. By identifying where actual practices fall short of regulatory or contractual standards, you get a clearer picture of their operational vulnerabilities. These gaps often point to...
Sales & Marketing
If you’re an MSP owner who wants more consistent leads, start here
As someone who’s spent the last 8+ years helping hundreds of MSPs generate leads and book real sales conversations, I hear the same frustration over and over again: “We’re doing some marketing… but leads are inconsistent.” Some months are busy. ...
Why selling managed services feels harder right now (and what to do about it)
Selling IT managed services feels harder today not because demand has disappeared, but because how buyers make decisions has fundamentally changed. MSPs that understand this shift can shorten stalled sales cycles, improve forecast accuracy, and regain momentum without pushing harder....
10 Critical sales hunting skills every high-performing rep has
Great sales hunters can open new opportunities, create pipelines from scratch, and drive consistent growth. Yet many reps labeled as hunters rely on personality instead of the behaviors that actually generate conversations. The real strength of a true hunter is...
Security
Cybersecurity Threat Advisory: Zero-day Cisco vulnerability
CVE‑2026‑20045 is a critical zero‑day vulnerability impacting multiple Cisco Unified Communications products and Webex Calling Dedicated Instances. Successful exploitation allows an unauthenticated attacker to achieve remote code execution. Continue reviewing this Cybersecurity Threat Advisory to learn how to mitigate your...
MFA fatigue continues to be a threat in 2026
MFA fatigue attacks are rising—and succeeding—because users are overwhelmed. Logging in no longer means simply entering a password. It often requires a code sent to a device, scanning a prompt, or approving an authentication request. According to recent Microsoft data,...
Cybersecurity Threat Advisory: Critical VMware vCenter Server vulnerability
CISA has added a critical VMware vCenter Server vulnerability to its Known Exploited Vulnerabilities catalog, confirming active exploitation in the wild. The flaw is tracked as CVE‑2024‑37079 with a CVSS score of 9.8. It was originally patched in June 2024...
Better Business
Report shows slower MSP contract growth heading into 2026
The latest report from the Information Services Group (ISG) finds that global demand for managed services slowed in the fourth quarter, marking the second consecutive quarter of year-over-year decline in the value of large contracts. Contract growth shows signs of...
Keeping pace in 2026: MSP essentials for success
Welcome to 2026. Are you excited to leave 2025 behind and embrace new opportunities, or do you feel apprehensive as uncertainties loom on the horizon? One thing is certain: 2026 will be challenging. The rapid pace of change—especially in AI—means...
Mergers and acquisitions: Disruptions and opportunities for MSPs
Few business events are as challenging as a merger or acquisition. Even with the best intentions, outcomes rarely align perfectly with expectations. For managed service providers (MSPs), these transactions can create significant uncertainty—but also open doors to new opportunities. Three...
Tech Insight
Tech Time Warp: Remembering the Brain virus, 40 years later
Revenge is a dish best served … via floppy disk? Forty years ago, two Pakistani brothers proved the floppy disk was a highly effective response to wrongdoing. Reports of the first PC virus, “Brain,” began circulating in January 1986. The...
Tech Time Warp: Happy 40th birthday to the National Center for Supercomputing Applications
Middle age looks good on this week’s Tech Time Warp, the National Center for Supercomputing Applications at the University of Illinois. The National Science Foundation opened NCSA on Jan. 15, 1986, in response to an unsolicited proposal from eight Illinois...
Pioneers in Tech: Sandra Bullock, Academy award winner, actress, producer, internet pioneer
Your socials may have been buzzing in the past few days with an exciting bit of resurfaced news. One of America’s most popular actresses—known for her girl-next-door persona and rise to stardom in the 1990s—is also a pioneer in technology....
