MSPs: It’s time to rethink email security in the age of AI
The age of AI is fundamentally reshaping how MSPs deliver email security. AI-driven attacks are more sophisticated, accessible, and scalable than ever before, forcing a shift from traditional, point-in-time filtering to continuous monitoring and rapid response. Email security is no...
AI won’t be replacing MSP SDRs anytime soon
Every MSP vendor at every trade show you’ve attended this year has told you that AI is going to replace your sales team. Some of them are selling AI. So take that with a grain of salt. Here’s what I...
Password managers: Your greatest defense or biggest weakness?
Passwords remain a cybersecurity mainstay, surviving despite years of predictions about their demise. Even with constant warnings from security professionals, users still rely on weak choices—like a dog’s name or home address. So, what is an MSP to do? For...
The AI-cybersecurity connection MSPs can’t afford to ignore
One thing is becoming clear for managed service providers (MSPs): future growth will be driven by artificial intelligence (AI) and cybersecurity. More importantly, AI is accelerating demand for cybersecurity services. A recent survey conducted by the Global Technology Industry Association...
Sales & Marketing
Your MSP does not have a lead problem
Before you spend another dollar on lead generation, check your CRM. If your records are incomplete, your deal ownership is unclear, and you can’t tell where your last ten closed deals came from, more leads won’t help your MSP. They’ll...
MRR growth, done right: What MSPs can learn
The core of effective marketing isn’t complex: Focus on a few activities that support visibility, credibility, and business development. Don’t believe me? Consider one of the IT services companies we work with. They followed the simple approach outlined below and...
Make Global MSP Day more than a hashtag
Posting the hashtag and calling it done is not a marketing strategy. Global MSP Day is a real opportunity sitting on your calendar, and most MSPs will waste it. They’ll post something generic, maybe tag a vendor or two, and...
Security
What MSPs should know in the age of AI
Employees aren’t waiting for IT’s permission to use AI. They’re connecting ChatGPT plugins, Grammarly, Notion AI, and dozens of other tools directly to work accounts. In many cases, they are uploading sensitive company data to third-party servers that nobody in...
Cybersecurity Threat Advisory: PAN-OS GlobalProtect exploit
Palo Alto Networks has confirmed that attackers are actively exploiting a security flaw in PAN-OS GlobalProtect, tracked as CVE-2026-0257 with a CVSS score of 7.8. The vulnerability affects both on-premises firewalls and Prisma Access. Review the Cybersecurity Threat Advisory for...
Cybersecurity Threat Advisory: NinjaOne RMM phishing campaign
A recent phishing campaign is using a legitimate remote access tool to take over victims’ computers, all without deploying malware. This active operation currently targets Brazilian organizations. Attackers trick employees into installing a legitimate software agent that hands over remote...
Better Business
Tip Tuesday: Build a client education kit to reduce security tickets
Like many managed service providers, you may have realized that the number of incoming support desk tickets is too high for your current team to manage. Although hiring more people is one option, empowering users with a client education kit...
Cost vs. value in the age of AI
One of the most common causes of churn in the MSP world is a customer’s perception that they are not receiving real value. There are many reasons for this, and the challenge is only becoming more pronounced as AI continues...
Happy Global MSP Day! Today is all about you
Happy Global MSP Day! Today is all about you: the MSPs who keep businesses secure, running and ready for what’s next. Behind every resilient organization, every secure environment and every successful digital transformation, there’s an MSP making it happen. And in 2026, your role has never been more critical. ...
Tech Insight
Tech Time Warp: The Manchester “Baby” and the birth of the stored program computer
At 17 feet long and nearly 7 ½ feet tall — and weighing in at almost a ton — it might seem silly today that the “Small-Scale Experimental Machine” built in 1948 at the UK’s University of Manchester was nicknamed...
Tech Time Warp: The legacy of Stuxnet
These days, USB drive security risks are clear — and cloud storage now serves as an alternative to portable storage. But 16 years ago, the humble USB drive was the carrier for what many still consider the most sophisticated malware...
Pioneers in Tech: Happy birthday, Telle Whitney!
A very happy birthday to Telle Whitney, whose experiences as a female computer scientist in 1980s and 1990s Silicon Valley inspired work that has made her one of the foremost champions for women in the tech industry. Born June 5,...
