MSPs: It’s time to rethink email security in the age of AI
The age of AI is fundamentally reshaping how MSPs deliver email security. AI-driven attacks are more sophisticated, accessible, and scalable than ever before, forcing a shift from traditional, point-in-time filtering to continuous monitoring and rapid response. Email security is no...
AI won’t be replacing MSP SDRs anytime soon
Every MSP vendor at every trade show you’ve attended this year has told you that AI is going to replace your sales team. Some of them are selling AI. So take that with a grain of salt. Here’s what I...
Password managers: Your greatest defense or biggest weakness?
Passwords remain a cybersecurity mainstay, surviving despite years of predictions about their demise. Even with constant warnings from security professionals, users still rely on weak choices—like a dog’s name or home address. So, what is an MSP to do? For...
The AI-cybersecurity connection MSPs can’t afford to ignore
One thing is becoming clear for managed service providers (MSPs): future growth will be driven by artificial intelligence (AI) and cybersecurity. More importantly, AI is accelerating demand for cybersecurity services. A recent survey conducted by the Global Technology Industry Association...
Sales & Marketing
More revenue, less waste: Five lessons for MSP growth
The core of effective marketing isn’t complex: Focus on a few activities that support visibility, credibility, and business development. Don’t believe me? Consider one of the IT services companies we work with. They followed the simple approach outlined below and...
Your MSP does not have a lead problem
Before you spend another dollar on lead generation, check your CRM. If your records are incomplete, your deal ownership is unclear, and you can’t tell where your last ten closed deals came from, more leads won’t help your MSP. They’ll...
MRR growth, done right: What MSPs can learn
The core of effective marketing isn’t complex: Focus on a few activities that support visibility, credibility, and business development. Don’t believe me? Consider one of the IT services companies we work with. They followed the simple approach outlined below and...
Security
Cybersecurity Threat Advisory: FortiBleed credential exposure campaign
Recent reporting has detailed an active credential exposure campaign dubbed “FortiBleed” that targets internet-facing FortiGate firewall devices. The activity involves a custom tool, often referred to as FortiGateSniffer, that enables attackers to harvest sensitive information. This includes VPN credentials and...
Cybersecurity Threat Advisory: AryStinger malware exploits legacy routers
AryStinger is a newly discovered malware family that takes over outdated home and small office (SOHO) routers. Researchers at QiAnXin XLab have identified at least 4,300 infected legacy Realtek-based routers. Read the Cybersecurity Threat Advisory to mitigate your clients’ risk...
What MSPs should know in the age of AI
Employees aren’t waiting for IT’s permission to use AI. They’re connecting ChatGPT plugins, Grammarly, Notion AI, and dozens of other tools directly to work accounts. In many cases, they are uploading sensitive company data to third-party servers that nobody in...
Better Business
Tip Tuesday: Build a client education kit to reduce security tickets
Like many managed service providers, you may have realized that the number of incoming support desk tickets is too high for your current team to manage. Although hiring more people is one option, empowering users with a client education kit...
Cost vs. value in the age of AI
One of the most common causes of churn in the MSP world is a customer’s perception that they are not receiving real value. There are many reasons for this, and the challenge is only becoming more pronounced as AI continues...
Happy Global MSP Day! Today is all about you
Happy Global MSP Day! Today is all about you: the MSPs who keep businesses secure, running and ready for what’s next. Behind every resilient organization, every secure environment and every successful digital transformation, there’s an MSP making it happen. And in 2026, your role has never been more critical. ...
Tech Insight
Tech Time Warp: Nine years since the NotPetya nightmare
With damages estimated at $10 billion worldwide, the NotPetya malware attack of late June 2017 was a nightmare scenario by any standard. But several aspects of the malware — the work of Russian military intelligence officers — were particularly fiendish:...
Multiple paths to AI automation for MSPs
One of the issues that every managed service provider (MSP) needs to contend with sooner rather than later is the degree to which they should build or buy artificial intelligence (AI) capabilities. There is little doubt that most MSPs have,...
Tech Time Warp: The Manchester “Baby” and the birth of the stored program computer
At 17 feet long and nearly 7 ½ feet tall — and weighing in at almost a ton — it might seem silly today that the “Small-Scale Experimental Machine” built in 1948 at the UK’s University of Manchester was nicknamed...
