Tag: AI
Threat Spotlight: The good, the bad, and the ‘gray bots’
This edition of the Threat Spotlight focuses on the ‘gray bots’. Bots are automated software programs designed to carry out online activities at scale. There are good bots — such as search engine crawler bots, SEO bots, and customer service...
Navigating the data center capacity challenge for MSPs
A report published by JLL, a provider of commercial real estate and investment management services, reveals that co-location vacancy rates in commercial data center decreased to a record low of 2.6 percent in 2024. At the same time, consumption of...
Ask an MSP Expert: How to generate authentic AI prospecting content
The rise of artificial intelligence (AI) has created challenges for businesses striving to find the right balance between operational efficiency and preserving a personal touch in their communications. Kendra Lee, founder of the KLA Group and a recognized expert in...
A game plan for MSPs to overcome AI objections
Artificial intelligence (AI) is following a standard hype curve. AI started as something that few people really knew about. However, it exploded into public consciousness as large companies like Microsoft, AWS, and Google embedded AI services into their cloud offerings....
MSP opportunity: Tackling the chronic waste of cloud resources
Two reports reveal that most organizations have made little progress in optimizing their cloud infrastructure resource consumption. This gap presents a unique opportunity for managed service providers (MSPs) to address the growing demand for expertise in this area. Insights into...
Closing the cybersecurity skills gap: How MSPs can rescue businesses
Cybersecurity threats are growing in frequency and sophistication, and organizations industrywide are grappling with a critical shortage of skilled cybersecurity professionals to defend against them. A World Economic Forum report reveals that the cybersecurity skills gap widened by 8 percent last...
AI’s Double-Edged Sword: Harnessing power while mitigating risks
Artificial intelligence (AI) is everywhere. Companies of all sizes and in every market, including MSSPs, are deploying or experimenting with how the technology can improve everything from call center operations to threat intelligence to marketing to quality control on the...
Tech Time Warp: LISP programmer’s manual published
The artificial intelligence (AI) tools you use today have their roots in a programming language first released to the public 65 years ago. On March 1, 1960, the AI group led by John McCarthy at the Massachusetts Institute of Technology...
MSPs to the rescue: Defending against the human threat
The human threat is often the biggest risk to an organization, whether through malicious actions or—more commonly—accidental activities. Since the COVID-19 pandemic increased remote work, accidental end-user security issues have risen, with many organizations lacking the resources to address these...
An MSP opportunity: Navigating growing connectivity in healthcare
The healthcare vertical appeals to managed service providers (MSPs) as connectivity within this already connected industry continues to grow. According to Precedence Research, the global IoT medical devices market was valued at $106 billion USD in 2025 and is projected to...
