Tag: AI
Small business confidence on the rise
Small businesses, a main target audience of managed service providers (MSPs), appear to be regaining confidence in the post-pandemic economy. A Small Business Index created by MetLife and the U.S. Department of Commerce finds nearly half (46 percent) say they...
Leveraging AI to streamline MSP customer management
In part one of this series, we took a look at how artificial intelligence (AI) can be used to elevate managed service provider (MSP) efficiency and improve MSP operations. Here, we are going to look at how AI can improve...
Can AI help MSPs improve margins?
Artificial intelligence (AI) is being touted as a magic elixir – whatever the problem is, AI is the answer. Unfortunately, it is not quite ready to do many of the more advanced things that people want to do. However, in...
Increased adoption of emerging technology challenges MSPs
The pace at which new technology is emerging and being adopted is accelerating in a way that will require many managed service providers (MSPs) to adjust their overall business strategies. A global survey of 693 organizations has been conducted by...
Deepfake technology: Why it’s a risk to your business
Deepfake technology, sometimes colloquially named ‘deepfakes’, has been getting a lot of attention in the mainstream news media in recent years. But now, it’s no longer just a harmless entertainment medium, it poses a significant threat to your business if...
Rising levels of technical debt create opportunities for MSPs
Technical debt is defined by fixes to known software issues that have not been addressed. And it is reaching an unsustainable level. A survey of more than 1,000 U.S.-based architecture, development, and engineering leaders and practitioners finds more than three-quarters...
A guide to incorporating AI into your managed services
Artificial intelligence (AI) is changing how organizations operate and directly impacts how technology is being used to support and provision services. Although there is much to be said about how managed service providers (MSPs) can use AI and generative AI...
IT service providers expect efficiency boost with generative AI
Most managed service providers (MSPs) offer varying degrees of professional services to help organizations. An example of this would be launching a new IT initiative that can be a highly profitable source of revenue. However, competition for the expertise needed...
AI adoption creates additional cybersecurity opportunities for MSSPs
The adoption of generative artificial intelligence (AI) by organizations continues to rise. Therefore, there is a strong need to make sure the data being shared with these platforms is secure. The National Security Agency (NSA), in collaboration with multiple security...
Predictions from Barracuda’s security frontline to keep an eye on
Predicting the future is difficult, but you can anticipate what is likely to happen by looking at how things have evolved over time. Barracuda asked colleagues who work on the security frontline, from XDR and offensive security to international product...