Tag: AI
MSPs must place training bets carefully
There has always been a fine line between when an emerging IT platform creates enough demand for managed services and when it essentially becomes a commodity that most internal IT teams can manage on their own. Timing that transition is...
Ask an MSP Expert: Mastering cold-calling in 2023
As a managed service provider (MSP), you are constantly looking for ways to grow your business. Many are using cold-calling, a standard sales outreach technique, to mine for more business. However, it’s no secret that many grapple with the perceived...
Pioneers in Tech: Happy birthday to AI pioneer John McCarthy
This week’s Pioneers in Tech takes a look at John McCarthy, the technology pioneer who coined the term “AI” back in 1955. Born Sept. 4, 1927, McCarthy first used “AI” in his proposal for the 1956 Dartmouth Conference, a gathering...
AI drives the need for managed cybersecurity resiliency services
It is becoming more apparent that phishing attacks that compromise credentials are linked to the rise of artificial intelligence (AI). These attacks will only increase in volume and sophistication, and more organizations must focus on limiting the scope of damage...
Will AI be the next big thing?
As many a marketing or salesperson will attest, trying to flog the same old, same old becomes troublesome after a while. Something is needed to excite the market – and luckily, technology is an area where there is always something...
PwC report highlights the need for managed services to evolve rapidly
PricewaterhouseCoopers International Limited (PwC) has published a report based on a survey of more than 2,000 business leaders that finds the top 20 percent of high-performing organizations in terms of profit margin, and revenue growth are 4.2 times more likely...
Tip Tuesday: Leverage generative AI to improve efficiency
Managed service providers (MSPs) have much to oversee for companies that aren’t even theirs. Day-to-day tasks can become tedious and overwhelming. Even though businesses are finding every excuse to incorporate artificial intelligence (AI), it’s not a signal that they are...
Cybersecurity view from an artificial intelligence optimist
2023 has been the year of generative AI. Will it transform cybersecurity as we know it? Or will the status quo prevail as a continual cat-and-mouse game between the cyber-good and the cyber-bad? SmarterMSP is talking to a variety of...
MSPs and the next wave of cybersecurity AI solutions
While cybersecurity researchers tend to revel in discovering vulnerabilities, many of the ones that do get disclosed require cybercriminals to have extensive expertise to exploit. Most cybercriminals today remain focused on launching attacks that use tried and true techniques and...
View of AI: an expert’s take on its impact
Artificial intelligence (AI) has been a slowly growing part of the cat-and-mouse game between cybercriminal and Chief Information Security Officer (CISO)/Managed Service Provider (MSP) since the first crude AI tools became available decades ago. But AI has exploded into the...
