Tag: Artificial Intelligence

Machine learning, deep learning, and artificial intelligence

Machine learning, deep learning, and artificial intelligence

MSP platforms by nature, are ‘chatty.’ Data is being created, not only by the customers using the platform, but by the platform itself. Every device creates data, and it is generally held in some form of syslog data log. Some...

/ March 31, 2020
AI could help make your clients more secure

AI could help make your clients more secure

There are so many security threats coming at us from all sides. It’s beyond our ability to keep up without the help of technology. Today, that means using artificial intelligence to help understand and scan for issues. As technology continues...

/ March 2, 2020
Chatbots could help reduce the customer service burden

Chatbots could help reduce the customer service burden

Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...

/ February 6, 2020
MSPs need to help customers confront their cybersecurity fears

MSPs need to help customers confront their cybersecurity fears

Halloween is supposed to that one day of the year when ghosts, goblins, and other supernatural threats are supposedly allowed to roam the land before the onset of the dark days of winter. Unfortunately, for cybersecurity professionals, every day feels...

/ October 31, 2019
Bad actors are using AI in their cyber attacks

Bad actors are using AI in their cyber attacks

The alarms have been going off for some time about the growing role of AI in cyber attacks. In 2017, a survey of cybersecurity professionals found that 91 percent are concerned about AI-powered attacks against companies. More recently, an article in Fortune...

/ May 8, 2019
Intel ushers in data centric era of computing

Intel ushers in data centric era of computing

This week, Intel launched a raft of new processor technologies. Due to this, the amount of data that will be coursing through IT environments at any given time is about to exponentially increase.

/ April 4, 2019
Microsoft survey finds high growth companies are embracing AI

Microsoft survey finds high growth companies are embracing AI

A couple of weeks ago, I wrote a piece on AI as an adjunct to your work, one that MSPs should definitely be embracing as a way to help your clients work more efficiently. This week, Microsoft came out with...

/ March 8, 2019 / 1 Comment
AI is just a tool to make you work smarter

AI is just a tool to make you work smarter

It’s common to think of artificial intelligence as something you either have or don’t. It’s often talked about in the kinds of terms associated with an “arms-race,” where one company or country is going to gain an upper hand over...

/ February 21, 2019
Three ways MSPs can use AI to increase their profits

Three ways MSPs can use AI to increase their profits

When we talk about Artificial Intelligence (AI), we often consider it to be science-fiction — the stuff of the future. We rarely consider it be applicable to today’s business market.

/ November 14, 2018 / 1 Comment
Microsoft CTO sees managed services as the key to future partner success

Microsoft CTO sees managed services as the key to future partner success

Cloud computing is making IT so inexpensive and accessible that soon, there won’t be any real profit margins unless an IT solution is delivered as part of a new application or significantly transforms an existing business process. That’s the wake-up...

/ October 30, 2018