Tag: Automation

Hybrid cloud automation creates MSP opportunity

Hybrid cloud automation creates MSP opportunity

IT teams are starting to conclude that cloud automation has become too much of a good thing. A global survey of 535 IT leaders conducted by Broadcom finds that more than 81 percent have multiple cloud automation solutions in place,...

/ September 13, 2023
The Automation Advantage: Driving success for your MSP business

The Automation Advantage: Driving success for your MSP business

Throughout the past year, I’ve emphasized the significant role automation will play in redefining managed service providers (MSPs) and their business models. Considering these imminent changes, the recurring question I encounter in our industry is, “What should I do now?”...

/ July 19, 2023
Three reasons to automate MSP business development

Three reasons to automate MSP business development

When they want to grow their firms, many MSP owners’ first solution is to hire more salespeople. I read an article a few years ago, whose author recommended that if your sales decline, your first response should be to hire...

/ March 28, 2023
2023 outlook – The future looks bright for MSPs

2023 outlook – The future looks bright for MSPs

As 2022 comes to an end, we are seeing that the “Great Resignation” due to the pandemic has turned into the “Great Layoff” as the global economy adjusts to current world events. Organizations are now preparing to ride out the...

/ December 2, 2022 / 8 Comments
Unified IT service delivery: Future proofing with automation

Unified IT service delivery: Future proofing with automation

COVID-19 has forced all industries to rethink how they work. Now that remote and hybrid work are the new norm, enterprises are concerned about running into technical issues that could hamper productivity. Customers expect MSPs to maintain a unified IT...

/ September 7, 2021 / 1 Comment
Ask an MSP Expert: How can my MSP incorporate a “security-first” mindset into our offerings?

Ask an MSP Expert: How can my MSP incorporate a “security-first” mindset into our offerings?

Q: Security is an obvious focus for our MSP, but how do we encapsulate a “security-first” mindset into our offerings when we are building them? Nowadays, when you are constructing your MSP’s service offering, security needs to be front and...

/ March 2, 2021
Tech Time Warp: Hollerith automates the 1890 census

Tech Time Warp: Hollerith automates the 1890 census

The ongoing 2020 U.S. Census is historic: It’s the first U.S. census to be conducted primarily online, with citizens encouraged to visit my2020census.gov to be counted. Although the bureau conducted some online test counts during the 2000 census, it passed...

/ August 28, 2020
Ask an MSP Expert: How can an RMM automate security offerings?

Ask an MSP Expert: How can an RMM automate security offerings?

Q: I have heard that adding an RMM tool can improve delivery of our managed security services offering for customers, specifically through automation. How can an RMM tool do this? If the new situation that MSPs and their clients find...

/ June 1, 2020 / 4 Comments
Robotic process automation for legacy environments

Robotic process automation for legacy environments

MSPs often deal with customers who are using older technology, sometimes years or decades old. In small and medium businesses if it’s not broken you probably aren’t going to invest resources by modernizing the toolset. But one thing you can...

/ May 26, 2020
What it really takes to become a Managed Security Services Provider (MSSP)

What it really takes to become a Managed Security Services Provider (MSSP)

If an IT solution provider wants to become a managed security services provider (MSSP), they will need the ability to remediate a cybersecurity breach in well under two hours, based on how long it currently takes the average IT organization...

/ October 3, 2019