Tag: Automation

Cybersecurity priorities
Cybersecurity priorities for MSPs to focus on this year

Cybersecurity priorities for MSPs to focus on this year

Many organizations conduct surveys every year about the evolving threats and cybersecurity concerns that enterprises are faced with. Info-Tech Research Group’s report is a must-read for all security stakeholders, chief information security officers (CISOs), and managed service providers (MSPs). Some...

/ February 19, 2024
Becoming a smarter MSP with AI-powered automation

Becoming a smarter MSP with AI-powered automation

The problem with being a ‘smarter’ MSP is that it may often require investment. For those who don’t have a rainy day fund set aside, it would mean dipping into the revenue to stay competitive and maintain margin, which can...

/ November 9, 2023
Hybrid cloud automation creates MSP opportunity

Hybrid cloud automation creates MSP opportunity

IT teams are starting to conclude that cloud automation has become too much of a good thing. A global survey of 535 IT leaders conducted by Broadcom finds that more than 81 percent have multiple cloud automation solutions in place,...

/ September 13, 2023
The Automation Advantage: Driving success for your MSP business

The Automation Advantage: Driving success for your MSP business

Throughout the past year, I’ve emphasized the significant role automation will play in redefining managed service providers (MSPs) and their business models. Considering these imminent changes, the recurring question I encounter in our industry is, “What should I do now?”...

/ July 19, 2023
Three reasons to automate MSP business development

Three reasons to automate MSP business development

When they want to grow their firms, many MSP owners’ first solution is to hire more salespeople. I read an article a few years ago, whose author recommended that if your sales decline, your first response should be to hire...

/ March 28, 2023
2023 outlook – The future looks bright for MSPs

2023 outlook – The future looks bright for MSPs

As 2022 comes to an end, we are seeing that the “Great Resignation” due to the pandemic has turned into the “Great Layoff” as the global economy adjusts to current world events. Organizations are now preparing to ride out the...

/ December 2, 2022 / 8 Comments
Unified IT service delivery: Future proofing with automation

Unified IT service delivery: Future proofing with automation

COVID-19 has forced all industries to rethink how they work. Now that remote and hybrid work are the new norm, enterprises are concerned about running into technical issues that could hamper productivity. Customers expect MSPs to maintain a unified IT...

/ September 7, 2021 / 1 Comment
Ask an MSP Expert: How can my MSP incorporate a “security-first” mindset into our offerings?

Ask an MSP Expert: How can my MSP incorporate a “security-first” mindset into our offerings?

Q: Security is an obvious focus for our MSP, but how do we encapsulate a “security-first” mindset into our offerings when we are building them? Nowadays, when you are constructing your MSP’s service offering, security needs to be front and...

/ March 2, 2021
Tech Time Warp: Hollerith automates the 1890 census

Tech Time Warp: Hollerith automates the 1890 census

The ongoing 2020 U.S. Census is historic: It’s the first U.S. census to be conducted primarily online, with citizens encouraged to visit my2020census.gov to be counted. Although the bureau conducted some online test counts during the 2000 census, it passed...

/ August 28, 2020
Ask an MSP Expert: How can an RMM automate security offerings?

Ask an MSP Expert: How can an RMM automate security offerings?

Q: I have heard that adding an RMM tool can improve delivery of our managed security services offering for customers, specifically through automation. How can an RMM tool do this? If the new situation that MSPs and their clients find...

/ June 1, 2020 / 4 Comments