Tag: Automation
Ask an MSP Expert: How can an RMM automate security offerings?
Q: I have heard that adding an RMM tool can improve delivery of our managed security services offering for customers, specifically through automation. How can an RMM tool do this? If the new situation that MSPs and their clients find...
Robotic process automation for legacy environments
MSPs often deal with customers who are using older technology, sometimes years or decades old. In small and medium businesses if it’s not broken you probably aren’t going to invest resources by modernizing the toolset. But one thing you can...
What it really takes to become a Managed Security Services Provider (MSSP)
If an IT solution provider wants to become a managed security services provider (MSSP), they will need the ability to remediate a cybersecurity breach in well under two hours, based on how long it currently takes the average IT organization...
Oracle’s autonomous cloud tools should get you thinking about automation
Even with the shift to the cloud, it’s still up to IT to make sure that Linux is being patched and updated on a regular basis — which is often a tedious job. Oracle announced a product this week to help: a...
Tech Time Warp: Bank of America introduces ERMA and revolutionizes checking
It’s easy to write checks off as passé, but according to Next Gen Personal Finance, the average American still writes 38 checks a year. Next time you pull out your checkbook, consider the extraordinary staying power of checking technology, which...
How RPA can help drive automation in legacy businesses
Increasingly, companies are looking for ways to automate repetitive internal processes, but most can’t simply rip and replace the systems that they have in place and go for the latest and greatest AI technologies. It’s simply too risky, disruptive, and...
Growth Hacking for MSPs: Accounts Receivable
Nothing hinders growth of a managed services business more than a lack of cash flow. When you operate any type of business-to-business company, it is difficult to keep your customers consistently paying on-time.
Growth Hacking for MSPs: Marketing Automation
There is a glaring lack of creativity and innovation in the way MSPs market their business. This statement is not to offend those who put out a conscious effort, but more to inspire those who do not. With all the great...
MSPs can help clients be more efficient with automated workflows
MSPs come in all sizes, but regardless of the number of employees, there are tools that can help extend your effectiveness and increase your efficiency. You have to find tools that you can afford, and master. Automation can not only...
Automation challenges for MSPs to overcome
Previously, we examined why MSPs should move on from manually documenting systems, in favor of automation. Manual documentation comes with far too many of its own challenges to justify a status of being the preferred method of documentation. In its...