Tag: COVID-19
MSPs need to take charge of IT trends in the post COVID-19 era
One of the consistent themes that has emerged during the COVID-19 pandemic as it pertains to IT is that, rather than witnessing massive shifts in how IT is employed, there’s simply been an acceleration of adoption. Everything from videoconferencing to...
Helping clients understand the employee experience
Just about everyone has been asked to take a short survey after dealing with customer service or other employees. The idea behind these questionnaires is to make sure you were satisfied with the level of service you received. More importantly...
MSPs looking ahead to a better 2021
It’s been a tough year for businesses, and MSPs have helped them through it. With vaccines in production and being distributed to front-line workers, perhaps it’s time to look forward to a post-pandemic life in 2021. First, let’s have a...
Where do MSPs go next post-pandemic?
COVID-19 has had a massive impact around the globe. Businesses across the travel, tourism and hospitality sectors have been hit badly, while a few (such as those in the healthcare and government sectors) have for the most part come through...
How your MSP business can thrive in a crisis
“If you can keep your head when everybody round you is losing his, then it is very probable that you don’t understand the situation,” goes the old saying. Well, we disagree. Staying calm in a crisis isn’t easy, but situations...
Unified communications: pointers for a permanent remote workforce
As COVID-19 stay-at-home orders are gradually lifted and states begin to return to some semblance of everyday life, we shouldn’t assume an automatic return to the office. Businesses across the globe have learned during the pandemic that their workforce is...
Tech improvements for your MSP during the pandemic
The pandemic has revealed that MSPs and IT organizations are more essential than ever. It’s hard to imagine what it would have been like, trying to move an entire workforce to a remote environment without the help of MSPs and...
COVID-19 has the potential to change the nature of work forever
Over the last several months, many businesses, large and small, have been forced to close their offices and send employees home to work. This has presented many challenges, but companies have also learned many lessons about remote work that could...
Organizations are betting on IT like never before
Historically, anytime there has been a sharp economic downturn, investments in IT have tended to suffer. Fortunately, the economic downturn brought on by the COVID-19 pandemic appears to be something altogether different. Recent financial results, from Intel and Microsoft especially,...
Salesforce Research: Workers see a hybrid work/office future
Employees are starting to return to the office, either partially or fully depending on their unique situations, and as an MSP you might be seeing that happen with your customers. This begs the question what will going back to the...