Tag: COVID-19

Helping clients adjust to the new reality of working

Helping clients adjust to the new reality of working

The pandemic has pushed many businesses to close offices and move to entirely working from home. This has led to many adjustments in how people work and what they need from IT. While this may have been thought of as...

/ July 2, 2020
Satisfaction cuts both ways in the post COVID-19 era

Satisfaction cuts both ways in the post COVID-19 era

If the COVID-19 pandemic has done anything from an IT perspective, it’s been to expose a lot of flawed IT processes, even among managed service providers (MSPs). A survey of 519 IT professionals published by ManageEngine, a provider of IT...

/ July 1, 2020
Cybersecurity takeaways from the pandemic

Cybersecurity takeaways from the pandemic

It’s been about two months, and there has been a seismic shift in cybersecurity and the workforce in general. Work-from-home was always a long pondered goal of environmentalists and sociologists, but for many it has remained only in the realm...

/ June 18, 2020
New rules for MSP survival

New rules for MSP survival

Our nation’s healthcare providers, government agencies, school districts, businesses and IT teams have been tested beyond measure since the COVID-19 virus disrupted daily life, and we all know that the test isn’t over yet. In the coming weeks and months,...

/ June 1, 2020
Passwords in a pandemic

Passwords in a pandemic

World Password Day was celebrated earlier this month with some sobering statistics that may have people rethinking the use of their daughter’s middle name or favorite Italian dish as the basis for all of their security. MSPs can only hope...

/ May 28, 2020
Protecting remote workers from COVID-19 phishing attacks

Protecting remote workers from COVID-19 phishing attacks

Q: One of our customers’ remote workers recently clicked a phishing link. While we were able to prevent the attack from ultimately being successful, this is quite concerning, especially since remote workers are not within a secured network. How can...

/ May 18, 2020 / 1 Comment
Beware as COVID-19 is bringing out spammers and scammers

Beware as COVID-19 is bringing out spammers and scammers

I was going through one of my email accounts the other day and I noticed a bunch of 1990s-style spam emails. There was the promise of sharing some uncollected inheritance with me from some deceased African royalty if I only...

/ May 13, 2020
Post COVID-19, what’s next for your MSP?

Post COVID-19, what’s next for your MSP?

It’s been a challenging time for IT solution providers and Managed Service Providers (MSPs). The COVID-19 pandemic saw an unprecedented upswing in support requests to MSP Helpdesks, as the world suddenly moved to a Work from Home (WFH) set up....

/ May 12, 2020
Cyber-campus during COVID-19

Cyber-campus during COVID-19

We all know that most office workers have spent the past two months working from home trying to carve out a secure work environment with pets, kids, and spouses coming and going. Zoom meetings are conducted from closets and kitchen...

/ May 8, 2020
Financial pitfalls: COVID-19’s domino effect

Financial pitfalls: COVID-19’s domino effect

By now, we’ve all heard the term “flatten the curve,” but you might be less familiar with COVID-19’s domino effect. The domino effect refers to COVID-19’s negative impact on multiple businesses, one after the next. For instance, when one business...

/ May 5, 2020 / 1 Comment