Tag: Managed Service Providers
AI governance is the new compliance: Are MSPs ready?
MSPs have long had to navigate difficult conversations with clients, whether around regulatory requirements or sensitive cybersecurity matters. They hold the hands of corporate clients and help guide them across the busy and perilous thoroughfares of cybersecurity. One such thoroughfare...
Why many MSPs aren’t seeing returns from AI
A survey of 153 decision-makers at managed service providers (MSPs) that manage Microsoft 365 and Azure cloud services found that 32 percent use AI internally. However, only 12 percent reported measurable productivity gains. The survey, conducted by market research firm...
MSP owners: Sell more, build less with AI
If you still own sales at your MSP, you probably already have a 40-plus-hour work week before you open Claude, ChatGPT, or another AI tool and start building something. So if you’re going to work another 10, 20, or 80...
How AI is reshaping the cybersecurity talent pipeline
Through conversations with managed service provider owners, I often hear optimism about AI’s ability to close the cybersecurity talent gap. In Part I of this series, we explored how MSPs can develop talent internally, create career paths, and use AI...
What rising AI costs mean for MSPs
As more organizations successfully adopt artificial intelligence (AI), many are discovering that success comes with a growing challenge: managing costs. A recent survey of 700 engineering leaders and practitioners from organizations with more than 1,000 employees found that 26 percent...
How MSPs can capitalize on the next phase of AI
As artificial intelligence (AI) evolves, new opportunities are opening for managed service providers (MSPs). Two of the biggest areas are context engineering and AI model routing. Why context engineering matters Context engineering includes the tools and processes that optimize everything...
Why prospects still don’t understand what you’re selling
MSPs should have a solid understanding of what they offer. The real challenge is whether prospective customers understand it as well. Since many MSPs rely on prospects visiting their website, visitors need to quickly understand the service being offered. One...
Multiple paths to AI automation for MSPs
One of the issues that every managed service provider (MSP) needs to contend with sooner rather than later is the degree to which they should build or buy artificial intelligence (AI) capabilities. There is little doubt that most MSPs have,...
Global MSP Day 2024: Discovering opportunities to fuel growth
The seventh annual Global MSP Day is here! Global MSP Day presents an opportunity to celebrate the hard work and resiliency of you, the managed service provider (MSP) community. The industry is constantly changing from the introduction of sophisticated cyberthreats,...
How MSPs can stay competitive and relevant in the evolving threat landscape
Managed service providers (MSPs) are far more specialized in 2024 than they were a decade ago. The days of hiring an outside service to fix a firewall or install a patch and then disappear, are gone. Today, MSPs are indispensable...
