Tag: MSP
What does a “right-size” incident response plan look like?
Often, when a cyber incident occurs, the response is ad hoc—a reactive, seat‑of‑the‑pants scramble. After all, every incident is different, so how can you plan for what you don’t know? But just as every building fire is different, there are...
Tip Tuesday: Adding recurring employee qualification tracking to your services
The managed service provider (MSP) landscape is moving toward proactive compliance and employee qualification management. As MSPs, you should add recurring employee qualification tracking to your service offerings to increase revenue and improve your clients’ overall satisfaction. The value of...
What soaring cloud demand and supply constraints mean for MSPs
A report from market research firm Omdia finds that global spending on cloud infrastructure continues to accelerate, with spending in the fourth quarter of 2025 reaching $110.9 billion—a 29 percent increase year over year. Cloud providers see strong growth momentum...
How AI and automation are redefining the MSP value proposition
Key takeaways AI and automation are shifting MSPs from reactive problem-solvers to proactive, predictive partners who anticipate customer needs. Embedding next‑generation technologies into service delivery improves efficiency, reduces manual workload, and frees teams to focus on strategic initiatives. AI‑driven insights...
Survey shows channel partners are seeking more vendor support
A survey of 400 technology channel partners suggests that the level of support they expect from IT vendors is shifting in an era marked by rapid innovation and economic uncertainty. Rising expectations for vendor support Conducted by the Futurum Group,...
What is AI search and why should MSPs care?
Key takeaways AI search generates direct answers instead of listing links. MSP visibility now depends on being summarized and cited, not just ranked. AI search builds on SEO but prioritizes clarity, structure, and consistency. MSP leaders who refine positioning and...
The truth about AI search optimization for MSPs (and no, SEO is not dead)
If you’ve spent any time around MSP marketing conversations lately, it probably feels like the rules of visibility are changing every other week. SEO is dead. AI search is taking over. You need AEO. GEO. EEAT. Whatever the acronym of...
MSPs must adapt to stay ahead of AI-driven phishing
Phishing has long been cybercriminals’ weapon of choice — and the numbers remain sobering. In 2024, the FBI recorded 193,407 phishing complaints in the U.S. alone, while Business Email Compromise schemes caused $2.77 billion in losses. And when a breach...
There’s an elephant in the room—and it drinks data
Many MSPs depend heavily on third‑party cloud providers. For organizations that see themselves aligned with the West, the preferred platforms are typically AWS, Azure, or Google Cloud. They often avoid Alibaba Cloud or Tencent Cloud because they fear data loss...
Evolving supply chain attacks create a critical opportunity for MSPs
Supply chain attacks continue to pose a serious threat across the cybersecurity ecosystem—and like most threats, they’re evolving quickly. A supply chain attack in 2026 looks very different from one in 2021. Recent data from Risk Management Platform IO reveals...
