Tag: remote workforce

MSPs should prep now for arrival of Windows 11

MSPs should prep now for arrival of Windows 11

Managed service providers (MSPs) should expect to see an increase in support calls around Oct. 5th now that Microsoft has let it be known this week that it plans to start making Windows 11 available on that date. While it’s...

/ September 2, 2021
The cybersecurity dangers of isolation

The cybersecurity dangers of isolation

One of the biggest cybersecurity dangers of the past year hasn’t been necessarily lurking in a bad attachment. It’s another type of attachment that is causing problems: the lack of attachment. “Before the pandemic, I’d have lunch once a month...

/ September 1, 2021
Hosted desktops to the rescue

Hosted desktops to the rescue

It seems that most countries, when it comes to the pandemic, have moved from a contain and manage to more of a ‘how do we live alongside the problem?’ approach. At the moment, many discussions are looking at whether employees...

/ August 17, 2021
Next wave of COVID-19 fallout for MSPs starts to arrive

Next wave of COVID-19 fallout for MSPs starts to arrive

The COVID-19 pandemic is yet another classic example of an ill-wind that ultimately threw a lot of good in the general direction of managed service providers (MSPs). Naturally, the MSP community as a whole wishes it never happened, but like...

/ July 22, 2021 / 1 Comment
Podcast: Securing a remote workforce with RMM, Episode 5

Podcast: Securing a remote workforce with RMM, Episode 5

In our previous episode, we turned our focus to managed security services, including zero-trust network access (ZTNA), which is quickly becoming a layer of protection used to bolster a security services offering. In the fifth episode of the SmarterMSP Podcast,...

/ June 14, 2021
MSPs need to get ahead of coming IT rebellion

MSPs need to get ahead of coming IT rebellion

A survey of 1,003 individuals, published this week by Eagle Hill Consulting, confirms what most managed service providers (MSPs) have long known in their hearts: more than three quarters (78 percent) respondents said technology makes their job harder. Most IT...

/ April 8, 2021
Disgruntled remote workers create opportunities for MSPs

Disgruntled remote workers create opportunities for MSPs

It’s not uncommon for managed service providers (MSPs) to find themselves trying to navigate widely divergent perceptions of how well IT services are being delivered, and the COVID-19 pandemic seems to have pushed various camps within organizations to even further...

/ January 20, 2021
Organizations need WFH help from MSPs now more than ever

Organizations need WFH help from MSPs now more than ever

Many organizations are just now starting to come to terms with the inherent challenges with supporting employees as an anticipated second wave of COVID-19 infections appears to be all but inevitable. A survey of more than 100 C-level executives and...

/ October 7, 2020 / 1 Comment
Unified communications: pointers for a permanent remote workforce

Unified communications: pointers for a permanent remote workforce

As COVID-19 stay-at-home orders are gradually lifted and states begin to return to some semblance of everyday life, we shouldn’t assume an automatic return to the office. Businesses across the globe have learned during the pandemic that their workforce is...

/ August 4, 2020 / 1 Comment
How can my MSP demonstrate its value in the current climate?

How can my MSP demonstrate its value in the current climate?

Businesses of all kinds have been faced with new challenges due to the unique circumstances that 2020 has presented so far. Luckily, most MSPs have positioned themselves well – demonstrating the value of and the average SMB customer’s need for...

/ August 3, 2020