Month: October 2018

Robin Robins: A big, misunderstood secret to premium pricing in your IT business

Robin Robins: A big, misunderstood secret to premium pricing in your IT business

When you want to show how filthy rich and successful you are, details matter. That’s why you need to have gold-plated staples, sold in packs of 24 for $175. Or how about a Tiffany tennis-ball-canister … for $1,500? And if...

/ October 17, 2018
CompTIA survey finds a modern IT channel transformed

CompTIA survey finds a modern IT channel transformed

A “7th State of the Channel: Trends in the Technology Ecosystem” report from the industry trade association CompTIA suggests that managed services have finally emerged as the top driver of revenue for channel partners. Specifically, the survey of 400 IT...

/ October 16, 2018
MSPs are good medicine for hospitals

MSPs are good medicine for hospitals

Imagine a senior government official with a pacemaker and the chilling scenarios that could play out if a hacker could overcome this device’s defenses. It sounds like something ripped out of a movie script, but it’s slowly creeping closer to...

/ October 15, 2018
Inside sales 101: ‘What do you mean there’s no script?’

Inside sales 101: ‘What do you mean there’s no script?’

We field a lot of questions about inside sales. With regard to inside sales, the top question I get asked is the following one: “Do you have an inside sales script?” Unfortunately, no, I don’t. In fact, nobody in the...

/ October 15, 2018
Ask an MSP Expert: What if my MSP gets hacked?

Ask an MSP Expert: What if my MSP gets hacked?

Q: Recently, the Department of Homeland Security issued a warning stating that advanced persistent threat actors are now targeting MSPs. We work with customers in highly regulated industries, so we have a lot of sensitive data to protect. What should I...

/ October 15, 2018
Google launches new authentication service for drop-in identity management

Google launches new authentication service for drop-in identity management

When it comes to identity management, you want to make it as simple as possible. Most small businesses don’t have the development resources to build a solution with solid identity capabilities built-in from scratch. If you can’t afford to build...

/ October 12, 2018
Tech Time Warp: Big-time data breaches and the cybersecurity sins that led to them

Tech Time Warp: Big-time data breaches and the cybersecurity sins that led to them

Cybersecurity often seems like a moving target. The bad guys have a seemingly endless supply of spammy servers, plus all the time and budget in the world, whereas those charged with protecting companies from cybercrime face normal business constraints in...

/ October 12, 2018
MSPs need to stay relevant in the age of the cloud

MSPs need to stay relevant in the age of the cloud

There are two inexorable facts about cybersecurity and email that managed service providers (MSPs) can’t ignore. The first is that for all intents and purposes, email has become a cloud service. There may be some organizations still running a Microsoft...

/ October 11, 2018
Biometric conversations for MSPs

Biometric conversations for MSPs

Passwords are a cornerstone of the various security deployments that MSPs put in place for their customers. Password technology, however, has changed little since the dawn of the modern computer age. How long before the password is replaced with something...

/ October 10, 2018
Cloud infrastructure monitoring has become a critical customer pain point

Cloud infrastructure monitoring has become a critical customer pain point

Resistance to external service providers remains high within many internal IT organizations largely because of two issue: pride and fear. Too many IT teams are reluctant to admit they might need help. If they admit they do need help, they’re...

/ October 9, 2018