Month: October 2018
Cloud infrastructure monitoring has become a critical customer pain point
Resistance to external service providers remains high within many internal IT organizations largely because of two issue: pride and fear. Too many IT teams are reluctant to admit they might need help. If they admit they do need help, they’re...
Brad Stoller: Addressing unspoken obstacles in sales
After several years of meeting with MSP prospects, you will have likely begun to get a sixth sense for elements of the conversation that are left unsaid but are influencing how your prospect thinks about you and whether or not...
Tech Time Warp: Spotlight on the FBI Cyber Division
These days, a sexy, offbeat hacker is a movie trope — a recent example Rihanna’s portrayal of “Nine Ball” in the glamorous Ocean’s Eight. Armed with laptops in chunky cases, these hackers use a few keystrokes to hack into government...
Managing identity between machines remains a challenge
As we move into a time of machines conducting business on our behalf, we need to start thinking about the implications of that in terms of security and identity. If your machine is talking to my machine, we suddenly have...
Data may be the new oil, but the refineries are broken
Data is clearly the new oil in the age of digital process transformation, but as it turns out, much work still needs to be done before that data can be refined. A survey of 200 CIOs conducted by ASG Technologies,...
The pros and cons of biometrics
A new malware targeting banking customers in Brazil calls into question the security of biometric account protections. Interestingly, the sophisticated attack – dubbed as CamuBot, uses very low-tech, retro ways to target its victims. CamuBot was recently described in ThreatPost...
As an MSP, you can’t just be a marketer. You also need to be a storyteller
According to a recent study, in the 1970s people were exposed to roughly 500 different ads per day. That was when you took into account television ads, ads you would see reading the newspaper or magazines, and other things of...
SMBs prioritize finance, cloud computing, security, and digital marketing
While IT spending may not grow all that much in 2019, it turns out how those budgeted dollars are being allocated is shifting, especially among small-to-medium businesses (SMBs) A new survey of 700 SMBs published by the market research firm...
Robin Robins: How to automatically increase sales by making it easier to buy
One night in 1936, Sylvan Goldman, owner of the Humpty Dumpty supermarket chain in Oklahoma, sat in his office trying to figure out how to get customers to buy more groceries. Observing clients as they shopped, he noticed that many...
Ask an MSP Expert: How can we expand our IT service business internationally?
Q: The managed service business is very competitive and sometimes the United States feels saturated with IT providers. My business is strong and I’m primed to grow it. Are there any options for expanding internationally? Good question! For insights on...
